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9.4

Spot Score

Revel Systems - POS Software

Revel Systems Reviews in May 2025: User Ratings, Pros & Cons

Streamline your business with cloud-based POS.

3.6

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Starts from $99/Month, also offers free forever plan

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Revel Systems Reviews & Ratings

3.6

Very Good

Based on 556 ratings & 570 reviews

Rating Distribution

Excellent

(286)

Very Good

(120)

Good

(45)

Poor

(25)

Terible

(94)

Expert's Review

Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more

Revel Systems pros and cons

  • Intuitive and user-friendly interface, suitable for fast casual businesses.

  • Excellent customer service that is patient, kind, and easy to understand.

  • Flexible and customizable software, easy for all company staff to use.

  • Offers extensive personalization options compared to other POS systems.

  • Deceptive contract renewal practices without clear consent or communication.

  • Unreliable service with frequent disruptions and failures in POS and payment processing.

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Showing 181-190 out of 570

S

Savas

12/04/18

5 out of 5

The service is very timely and usually…

The service is very timely and usually rectifies the problem within hours if major and minutes if minor .

U

Unknown

12/04/18

4 out of 5

Many of the issues that I've had to…

Many of the issues that I've had to deal with have been resolved quite quickly. The only negative is the number of issues that we've had.

U

Unknown

12/04/18

4 out of 5

User friendly and high level of functionality

Would be 5 stars if updates were a touch less buggy - but overall easy to use, with a ton of functionality. Best of all is the ingredients/inventory capability.

S

Samantha

12/04/18

1 out of 5

Revel: It's bad.

Customer service has no clue what they are talking about. They call at unreasonable times (11pm on NYE...WHAT?). Once they called and spent over an hour trying to fix our system...and then they realized they were working in the wrong URL. I feel sorry for whoever had to deal with that aftermath. They told us to restart our access point...then charged us for a new access point because you're not supposed to restart it. Dealing with customer service wouldn't be so bad if the system didn't go ...

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AU

Anonymous User

11/30/18

5 out of 5

"Glam Boutique "

What do you like best about Revel Systems? the ease of use and user friendly for allmy employees What do you dislike about Revel Systems?

DH

Don H

11/26/18

3.5 out of 5

"Seems like a lot to pay for a system with so many weaknesses."

What do you like best about Revel Systems? Very easy for new employees to get up to speed. Very easy to make changes to the menu. And, of course, historical data never goes away.

CH

Celina H

11/25/18

4 out of 5

"Easy"

What do you like best about Revel Systems? Very easy to use. Helps keep everything organized. What do you dislike about Revel Systems?

AU

Anonymous User

11/20/18

4 out of 5

"Quick and easy to learn"

What do you like best about Revel Systems? The management console is easy to use. The layout is clear and direct to find where I need to go. I can schedule and track hours for each employee. I can also track my sale and work labor in one platform which allows me to clearly manage my business.

AU

Anonymous User

11/20/18

2 out of 5

"Difficult interface to use for a retail business "

What do you like best about Revel Systems? Easy way to see net sales. Other than that it's a difficult interface for a retail store. What do you dislike about Revel Systems?

AU

Anonymous User

11/03/18

4 out of 5

"Revel pos"

What do you like best about Revel Systems? Easy to learn. Easy to input new items in the system. What do you dislike about Revel Systems?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].