Revel Systems Review: Is It The Right POS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2Starts from $99 / Month, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Revel Systems
Revel Systems at 3.6/5 from 556 reviews and SpotScore 9.4 serves fast casual restaurants and retail store managers who need a straightforward checkout and inventory system. The interface requires minimal training for cashiers and front-of-house staff. Contract renewal terms can shift unexpectedly, which affects long-term budget planning for small and medium businesses.
POS software handles payment processing, transaction recording, and basic inventory tracking for retail and food service locations. The primary workflow change is moving from manual registers or disconnected systems to a unified transaction and sales record.
Quick picks:
What is Revel Systems?
Revel Systems is the most popular cloud-based point-of-sale system designed to quickly manage and process transactions. It provides an easy-to-use iPad interface for fast staff training and order accuracy. Plus, Revel's central management panel offers real-time data so you can keep track of personnel, inventory, and peak business hours while saving costs. It also allows you to split on-screen activities for station-specific prepping and integrate additional features like payment processing and loyalty programs
Pricing
Starts from $99 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Revel Systems Software Demo
Revel Systems was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Revel Systems
- Use cases
- Fast casual restaurants, Retail businesses, Hospitality venues
- Team types
- Store managers, Cashiers and front-of-house staff
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Revel Systems
Intuitive and user-friendly iPad interface enabling fast staff training
Excellent and patient customer service
Extensive personalization and customization options
Is Revel Systems right for you?
Best for iPad-based POS in fast casual and retail with strong customization.
Choose Revel Systems if
- You need an intuitive iPad interface for quick staff training and order accuracy.
- You want real-time centralized management of inventory, personnel, and sales data.
- You require extensive personalization and flexible workflow configurations.
Consider alternatives if
- Your business demands transparent, flexible contract terms without hidden fees.
- You cannot tolerate frequent service disruptions or unreliable payment processing.
What buyers should know before shortlisting Revel Systems
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system.
Positive notes emphasize Revel's cloud-based, iOS-compatible software, user-friendly interface, and reliable inventory management features. Customers appreciate the system's ability to handle various aspects of their business efficiently.
However, issues such as unreliable support, high costs for additional features, and occasional connectivity problems have been reported. Some users have expressed frustrations with slow customer service responses and unexpected fees.
In conclusion, Revel Systems offers a versatile POS solution with robust capabilities and user-friendly features, making it a viable option for businesses looking for integrated systems. Potential users should weigh the reported challenges against the system's strengths to make an informed decision tailored to their specific needs.
Revel Systems pros and cons
- Revel Systems pros
Intuitive and user-friendly iPad interface enabling fast staff training
Excellent and patient customer service
Extensive personalization and customization options
- Revel Systems cons
Deceptive contract renewal practices without clear consent
Frequent service disruptions and unreliable payment processing
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What is the pricing of Revel Systems?
Revel Systems Pricing Plans
Pos Software Costs
$99
/Month
Intuitive Point of Sale
Inventory Management
Employee Management
Customer Relationship Management
Reporting & Analytics
Processing
EMV Ready
Apple Pay Ready
In-House Dedicated Support Team
All Card Types Included
Online Statements & Reporting
Implementation
Software Onboarding
Management Console Training
Menu Consultation
Hardware Installation
Payments Set Up
Revel Systems reviews and ratings
Buyer sentiment
Users appreciate the intuitive interface and strong customer support but express frustration over contract issues and service reliability.
What buyers like
- Ease of use
- Customer service quality
- Customization options
Common complaints
- Contract renewal transparency
- Service reliability
What users are saying
MW
Michael White
11/24/24
Beware of Hidden Contract Traps and Poor Service
As a long-term user since 2017, investing nearly $1,000 monthly into Revel Systems, I feel obligated to share my harrowing experience with others ...
Read more
V
Vytis
04/04/24
Avoid!
Avoid!! Won't let you cancel, contract automatically renewed every 1st of January for another 12 months, so if you want to cances still have to may ...
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HK
Harriet Kingsbury
02/29/24
Be careful with Revel
Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise ...
Read more
AU
Anonymous User
11/30/23
"Revel POS is the best iPad based system available."
What do you like best about Revel Systems? Ease of use, great support. Easy to install and maintain. What do you dislike about Revel Systems?
AU
Anonymous User
11/30/23
"Revel POS is the best iPad based system available."
What do you like best about Revel Systems? Ease of use, great support. Easy to install and maintain. What do you dislike about Revel Systems?
CR
Claudio Rimmington
11/16/23
Great product now with local support
I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots ...
Read more
- See if Revel Systems fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Revel Systems?
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Commission management is a crucial feature in software used by businesses that employ commission-based sales teams. It allows for the effici…
Customer Account Profiles is a feature commonly found in software applications that is designed to help businesses manage their customer rel…
Discount Management is a powerful feature that allows users to easily create and manage discounts within their software. This feature allows…
Gift Card Management is a software feature that allows businesses to easily manage and track their gift card programs. It is a comprehensive…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Retailers and other businesses sponsor loyalty programs that offer rewards, discounts, and other unique incentives to recruit and keep custo…
Ordering Automation refers to the use of software technology to streamline and improve the order-taking process in various businesses. This…
Pricing management is a crucial aspect of any business, regardless of its size or industry. It involves the strategic management and control…
A Restaurant POS, or Point of Sale, is a software that provides various features to help manage and streamline operations in a restaurant. T…
Retail management refers to the process of managing all aspects of a retail business, from inventory and sales to staffing and customer expe…
Returns Tracking is a powerful feature that allows users to efficiently track and manage returns from their customers. This feature is essen…
Sales Tracking is an essential feature that is used by businesses to monitor their sales activities and performance. It is a process that in…
A touch screen billing system refers to the use of a digital interface that allows users to input and process payment information through di…
The process of buying and selling actual goods and services through the internet is known as ecommerce. It entails the exchange of data or c…
Revel Systems security and data handling
Key compliance certifications and security features for IT and security teams evaluating Revel Systems.
Certifications
Security features
Developer & data
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Frequently Asked Questions About Revel Systems
Common questions buyers ask before choosing Revel Systems.
Revel Systems is a POS Software. Revel Systems offers Touch Screen (Billing), Returns Tracking, Retail Management, Restaurant POS, Pricing Management and many more functionalities.
Revel Systems is a strong fit if: You need an intuitive iPad interface for quick staff training and order accuracy.; You want real-time centralized management of inventory, personnel, and sales data.. Consider alternatives if: Your business demands transparent, flexible contract terms without hidden fees.; You cannot tolerate frequent service disruptions or unreliable payment processing..
Buyers commonly note the following limitations of Revel Systems: Deceptive contract renewal practices without clear consent; Frequent service disruptions and unreliable payment processing; High cancellation fees and aggressive contract termination policies.
Some top alternatives to Revel Systems includes SumUp, Square Point of Sale, ShopKeep, Lightspeed Retail and RoyalPOS.
Revel Systems offers Freemium, Subscription pricing models
The starting price of Revel Systems is $99/Month
Ready to try it?
Get started with Revel Systems
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].