RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

One of my favorites

What do you like best? Easy to use and easy to connect to friends I help with their issues. it is easy to get them to download the file and run the GoToAssist setup. What do you dislike? I don't seem to be able to pay a one-time fee anymore. Recommendations to others considering the product: TeamViewer What problems are you solving with the product? What benefits have you realized? Quality of service!

best tool for remote assistance

What do you like best? Easy to use. Simply send a link, call the user, and talk them through the process of installing the add-in if not already installed. What do you dislike? Installing the plugin can be a challenge for some users, so i find i prefer to be on the phone everytime. What problems are you solving with the product? What benefits have you realized? Remote desktop support is extremely easy using this tool. The ease of use once set up is invaluable.

GoToAssist Review

What do you like best? The ease of which you can setup unattended access and the ability to run as a service so you the program will persist through a reboot. What do you dislike? The price. That's really the only negative factor about this software is how incredibly expensive it is. Recommendations to others considering the product: Get a demo and try it, but be ready to shell out some serious money. It's not cheap by any means. What problems are you solving with the ...

Yep

What do you like best? Very user friendly Fast and efficient Easy for end users to understand What do you dislike? Can't expand to multiple monitors What problems are you solving with the product? What benefits have you realized? People who can't follow verbal instructions benefit from my team demoting into their computers to assist

GoToAssist makes it easy to work with other IT folks remotely and do remote meetings.

What do you like best? Makes it easy to provide and get IT support. What do you dislike? No dislikes at this time. works as needed with no issues. What problems are you solving with the product? What benefits have you realized? Remote IT support.

Go to assist for remote support

What do you like best? We like the ease of joining sessions with other vendors that need to provide support to us. It's easy to setup a remote session What do you dislike? Not much to dislike sometimes there are issues when dealing with multiple screens, but not too bad. Recommendations to others considering the product: I would recommend gotoassist for remote support due to it's ease of setting up remote sessions, that's pretty important to get connected right away, not ...

Simple Yet Effective

What do you like best? Citirx Go To Assist is exactly what you expect it to be. I like the simple functionality of the software. It is easy to use regardless of your technical level. Fluid use of the software and technology. What do you dislike? I had a few times that it paused or hide slight delays. But that could have been due to internet issues What problems are you solving with the product? What benefits have you realized? This helps organizational meetings,conference ...

Same great product you get from GTM

What do you like best? Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. What do you dislike? Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I need. Nothing. ...

GTA Help Desk for Support

What do you like best? Remote Desktop Unattended support. We have remote users all over the world and when the unattended support worked properly, this was a valuable tool. What do you dislike? Restrictions with help desk ticket features. Inconsistency with the product. Sometimes computers would drop out of unattended support and we could not reach them. What problems are you solving with the product? What benefits have you realized? We kept this until this year and we were ...

Go to Assist for web meetings

What do you like best? It is extreamly easy to work with and geared heavily towards the end user experience. What do you dislike? No comment here, very happy with this product in general. Recommendations to others considering the product: It's a great piece of software for meetings and remote support. What problems are you solving with the product? What benefits have you realized? Cooperative project and technology implementation