RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

go to assist

What do you like best? the ease of use. I also have had no issues with latency What do you dislike? Not really sure I have one.This product just works for us What problems are you solving with the product? What benefits have you realized? I have several outside salesmen and it really helps me when they are out on the road

Awsome

What do you like best? compatablity , and easy to use any where you go in mobile or computer mac or windows What do you dislike? assit to connect to a phone and some thing more options What problems are you solving with the product? What benefits have you realized? nothing

Excellent Remote Support Tool

What do you like best? The ability to run the product as a service which provides a real important tool in resolving issues remotely What do you dislike? Sometimes when users are remote and using hotel WiFi because my connection to them and their connection to the Internet is shared it can get slow. Hard to blame Citrix for that. Recommendations to others considering the product: Not the cheapest product on the Market but worth the investment What problems are you ...

GoToAssist

What do you like best? Easy way to get assistance for clients. What do you dislike? Client will need to open the application in order to get assistance Recommendations to others considering the product: GoToAssist can be a great asset for remote support. What problems are you solving with the product? What benefits have you realized? Ability to assist clients while in a remote/home location (outside the office)

New to GoToAssist but finding it very easy and effective

What do you like best? Link based desktop sharing and controls. Incredibly easy to enter a remote support session for desktop and client break-fix. What do you dislike? Its a bit pricey but seems to be working out in terms of ROI What problems are you solving with the product? What benefits have you realized? Remote Support to outlying offices and remote workers.

GoTo Assist - Review

What do you like best? It makes the customer experience extremely easy. We already have control after sending the invite and we even have the capability to reboot the machine without losing the connection What do you dislike? The only negative I have had is that there is no conference line Recommendations to others considering the product: You will love it, we have had very few complaints about the service as a whole. What problems are you solving with the product? What ...

I have used it to help others with their computer problems.

What do you like best? It is fairly intuitive. I could get it to work without any special training. What do you dislike? It takes time to get it work the way needed. What problems are you solving with the product? What benefits have you realized? Assisting with installing and using software.

Use when required

What do you like best? Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products What do you dislike? nothing comes to mind nothing comes to mind nothing comes to mind What problems are you solving with the product? What benefits have you realized? connectivity

A good product.

What do you like best? It's very straightforward to use, and does what I need it to do. What do you dislike? Not everyone I interact with uses it, which is common with having many platform options. Recommendations to others considering the product: At least demo the product, It's a very competent tool. What problems are you solving with the product? What benefits have you realized? Collaboration over different locations and availabilities.

Simple to use solution for remotely connecting to clients for troubleshooting purposes.

What do you like best? It's simple to use for both the support technician as well as the customer. Easy to understand the process of connecting, never had an issue with it. What do you dislike? Sometimes downloading the software takes a while based on the customer's network connection. What problems are you solving with the product? What benefits have you realized? Minor to major support issues. Very easy to transfer files both ways.