RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

Extremely Easy

What do you like best? The ease of use, anyone with minimum computer experience can use this software. The pricing is pretty affordable especially if your not a regular user and you need something like on demand, this would be totally worth it.Friendly interface. What do you dislike? It crashes at times, but i wouldn't down vote it just because of a few crashes. Recommendations to others considering the product: I would recommend this product What problems are you ...

Great remote assist software

What do you like best? Ease of use, fast implementation, low cost What do you dislike? Doesn't work as great on slower/less stable connections What problems are you solving with the product? What benefits have you realized? Remote assistance in form of system maintenance, backup, etc.

Always avaialble

What do you like best? Love how it is easy to use and you can get support from anywhere when you are out of the office and can access multiple technicians when one isn't able to help. What do you dislike? Set up initially kind of confusing to new users. What problems are you solving with the product? What benefits have you realized? When i used it it allowed techs to log into my compute remotely to install, troubleshoot whatever issues i was having without having to be in ...

Citric experience

What do you like best? its user friendly easy to learn interface What do you dislike? no HR tool on the free version which doesn't five you a good knowledge of how to use it before you purchase the app Recommendations to others considering the product: it has a great CRM feature which is great for customer support services. What problems are you solving with the product? What benefits have you realized? help to easily organize customer related events effectively ...

Remote Help

What do you like best? When I have an issue with my computer and troubleshooting doesn't work well over the telephone, I can allow someone to remote into my computer and help me out. I am to chat with them awhile they are assisting me. What do you dislike? If you do not have good internet connection, it can be slow at times. I am concerned with about security as well, someone could be able to take screenshots from their end. Recommendations to others considering the product: ...

Consultants review

What do you like best? Its very efficient , can connect to several systems using the citrix . Can be logged in for anywhere. What do you dislike? I dislike the fact that many a times it gets very slow and the client server needs to be turned on for a business user to login and work on the enviornment Recommendations to others considering the product: Yes !! What problems are you solving with the product? What benefits have you realized? I handle Insurance claim ...

Remote connection is fast and good.

What do you like best? Use it remote connect to my office computer through Citrix GotoAssist and Xenapp and it works flawlessly always. Never an issue but sometimes depending on the network speed we may find some lagging. What do you dislike? The lagging caused by this software sometimes slows down the work but otherwise this is a great software. Recommendations to others considering the product: check your network speed before using this. What problems are you solving ...

GoToAssist is Good

What do you like best? That it is a cloud based, remote program and it is relatively inexpensive. What do you dislike? Sometimes it is slow and sometimes it doesn't always work. What problems are you solving with the product? What benefits have you realized? We are saving time and money. The remote access feature is awesome.

Just sign in and assist where needed

What do you like best? GoToAssist is a turn key "cloud" based remote desktop tool that is available 24/7 for your "any hour" customer support calls. It has helped me cut business expenses, while being able to give reliable remote support to my customers. What do you dislike? Currently GoToAssist has fixed the Mac / Citrix errors that many were experiencing a few months back. Other than those periodic crashes with a previous Citrix release, all has been working great! ...

Review for GoToAssist

What do you like best? GoToAssist is an excellent product which allows you to connect to the remote desktop seamlessly and also allows you to share the files and fix the issues in the machine remotely. What do you dislike? GoToAssist is an great product but sometimes it takes longer time to connect and also with mix os the performance it not that good compare to peers. What problems are you solving with the product? What benefits have you realized? remote desktop to see ...