RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

Works great!

What do you like best? This is a good value for what you get. We needed remote software for supporting remote employees. What do you dislike? The sign up process can be a lot simpler. What problems are you solving with the product? What benefits have you realized? We were trying to support remote users.

Security for VMs

What do you like best? giving access to remote users and minimizing the security threats What do you dislike? lengthy process Connectivity Issues with Win10 Standard Edition What problems are you solving with the product? What benefits have you realized? I can give access to my dev team sitting in INDIA and work on the VMs

Its th connect for us in all our meetings

What do you like best? The best is the simplicity of the tool. Anyone can use this wto though any assistance and ease of using it in mobile phone as well either android or an apple What do you dislike? Sometimes it take longer time than the usual time for loading. What problems are you solving with the product? What benefits have you realized? All key business meeting has been used by this Citrix only for us. It's the backbone.

GoTo

What do you like best? It is helpful to use when I need to see someone's screen. What do you dislike? Lately, it hasn't been functioning when I have a user join a meeting, it doesn't always have a Run button to click, but it says "Click Run to start" Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? It is really user friendly when shadowing someone's screen. It's not so helpful ...

a great low-impact remote client

What do you like best? it's an easy way to connect to users. email them the code, have em run the software, bing bam boom, you're on the PC with the ability to copy-pasta from your PC to their clipboard, can run-as, and manipulate and send files to that PC. What do you dislike? It only allows for single profile work. as soon as you sign out, the session is closed, so any profile administration has to be done locally. depending on the group policy applied, GoToAssist can be locked ...

I use to provide technical support to remote workers.

What do you like best? The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support. What do you dislike? I can't say about my dislikes. Only the fees are too high. What problems are you solving with the product? What benefits have you realized? Each time I start a session, the GoToAssist Express application ...

Good product at reasonable price

What do you like best? Price Easue of Use Nice User Interface Reliable Easy for customer to get into session All the features you need What do you dislike? File Transfer seems a little slow(might be related to customer's internet to be fair) They were bought by their biggest competitor Recommendations to others considering the product: Take a look at it. It offers a good feature set and is a nice product. Unfortunately they merged with LogMeIn so I'm ...

Definitely love GoToAssist!

What do you like best? I like that there is rarely a lag or a drop in screen shares. I also love how easily we can keep track of our support tickets. What do you dislike? I dislike the earning curve that you need to follow to learn how to use the program. Recommendations to others considering the product: Absolutely use this! This is a great software. What problems are you solving with the product? What benefits have you realized? This enables us to streamline out ...

Simply and easy to use

What do you like best? how easy it is to you. view unattended computers so you can remotely connect by searching the computer list, you can also have users go to a website and enter a code to quickly get you connected to their pc. What do you dislike? have had some issues of service being down so i was unable to connect to pcs due to gotoassist server issues. i also have had issues with recent updates that cause me to have to try and connect to an unattended pc a couple times to ...

Flexibility

What do you like best? Customisable APIs are fundamentally useful. What do you dislike? It does not seem to be geared towards larger companies in any fashion. Recommendations to others considering the product: It's a reliable...easy to setup across the board medium which many employees feel comfortable using. What problems are you solving with the product? What benefits have you realized? Across the board user collab.