RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

Go to meeting

What do you like best? Very easy to use collaboration tool...... What do you dislike? Issues sometimes with plug in not loading properly with certain browsers........ What problems are you solving with the product? What benefits have you realized? Meeting collaboration. Screen share.

GoToAssist Review

What do you like best? The ability to reconnect automatically even when there's a "blip" with connectivity. What do you dislike? There should be an auto update feature for the primary machine used to connect to other systems. Recommendations to others considering the product: It's a great flawless software program which rarely has issues. What problems are you solving with the product? What benefits have you realized? The support of remote users throughout the ...

Good product, but expensive

What do you like best? This program worked good. We used it for years, and they worked with us pretty well on pricing. Support is OK and the service is pretty reliable. We didn't experience many outages over the years. What do you dislike? There were issues with connecting. We use a lot of other support companies who seem to be able to connect to us using a click or 2. This application was cumbersome and required a lot of interaction from the client in order to get us connected. ...

Go To Assist

What do you like best? unlike join.me when you need admin access you can move forward versus asking the user to click on the admin privileges needed What do you dislike? Nothing I believe its the best reliable solution out there at this time Recommendations to others considering the product: try it and you will like it for customer support What problems are you solving with the product? What benefits have you realized? customer support

Great!

What do you like best? Easy to use. Very Dependable. Allows me to access information from home. What do you dislike? Nothing. This product is built well. Makes my work at home easier. What problems are you solving with the product? What benefits have you realized? Able to access my work from home.

Top of the line remote access

What do you like best? The best thing about this software is its ease of use. What do you dislike? The price is not the cheapest but it's not to bad either. What problems are you solving with the product? What benefits have you realized? We solve all kinds of pc and software issues. There are many benefits like, fast access, ease of access for the client and be able to solve their problems in a professional and speedy manner.

Go To Assist is Awesome!

What do you like best? Ease of use and great user management. :) Client is easy to install and connecting with users is a breeze. What do you dislike? The small wait time for installing the app and getting users familiar with connecting to the app. What problems are you solving with the product? What benefits have you realized? Wait time for helping users remtotely. Benefits are cost of support time and time returned to the user after quick remote help.

GoToAssist Review

What do you like best? I have used many remote assistance solutions and GoToAssist is one of the easiest for both me and customer. It's easy to get connected and the performance is as I'd expect. It's as if the 'expert' is sitting at the desk of the customer. What do you dislike? I can't say that there is a lot that I don't like. The mobile app does leave some to be desired but all in all, I don't have any real criticism. Recommendations to others considering the product: I ...

Happy Customer

What do you like best? Different options and UI attract me to use. And also easy to install. What do you dislike? Nothing in specific. Up to now I only had good experience using it What problems are you solving with the product? What benefits have you realized? Helping customers who have issues running our reports. Our customers are through out the world.

Highly recommended

What do you like best? The ability for remote support and monitoring. What do you dislike? Really I can't pinpoint anything I dislike. It's all really simple to use. Recommendations to others considering the product: I would recommend it fully. Works well and is simple to use. What problems are you solving with the product? What benefits have you realized? The ability to remote in and help someone learn how to use software. It really helps with end users with ...