RescueAssist Reviews in May 2025: User Ratings, Pros & Cons

Go2Assist

What do you like best? It's flawless in most cases. Its perfect to assist others with who aren't in your local area. What do you dislike? Not much it's a pretty solid platform this far What problems are you solving with the product? What benefits have you realized? You can literally help anyone anywhere with internet!

GoToAssist

What do you like best? Convenient to use when dealing with users. They click a link and you can connect to their machine and look at issues real-time instead of relying on descriptions placed in Trouble tickets or working through an issue on the phone with remote employees. No connection issues with users across the country. What do you dislike? There wasn't much not to like. It does what it's intended to do very well. Recommendations to others considering the product: If ...

Assist internal clients with laptop issues

What do you like best? We have a large building and I can help people more efficiently using GoToAssist. What do you dislike? I still have to coordinate with users (teachers) so I can jump on to their computer and I wish I could go in without disrupting their work. What problems are you solving with the product? What benefits have you realized? Minor tech issues or opportunities for instruction are often handled in person when many of them can be handled remotely.

Simple to use and use friendly solution

What do you like best? Easy to use and good features like voice and video What do you dislike? Installation sometimes can be tricky for non IT users What problems are you solving with the product? What benefits have you realized? Remote Support

GoToAssist Review

What do you like best? The ability to remotely connect to client computers to quickly perform technical support. What do you dislike? I have had quite a few problems trying to connect to certain client computers using the software. Also when telling clients to go to the website, the word "fast" is frequently misheard. Recommendations to others considering the product: no recommendations What problems are you solving with the product? What benefits have you realized? ...

GoToAssist is functional

What do you like best? It's very easy for users to accept sessions, has msi deployment options and is generally problem free. It's nice to have it off premise. What do you dislike? The web interface leaves a lot to be desired. You can't export lists of computers to csv (or even copy and paste them.) It doesn't dynamically pick up on host name changes. They also don't have any auditing for account changes. So if you have x amount of administrators and one makes a change, the ...

Useful when away from your desktop

What do you like best? It can be used via laptop when you are away from your desktop as long as you have internet access. What do you dislike? I sometimes have password problems even if I have not changed my password, and have to uninstall and reinstall the software. Recommendations to others considering the product: Practice using it a few times before you have to use it to make sure login problems are resolved. What problems are you solving with the product? What ...

regularly used for faulty company issued computer

What do you like best? it was pretty hands off, once control was given, I could do other things. What do you dislike? some screens would not show, so in the end, they would have to give me an admin password Recommendations to others considering the product: It seem straightforward and easy to implement this and can save your employees when they are remote and in a tight spot. it seems like a big win for me, but I wasn't part of the group that purchased, so hard to say how ...

Makes my worklife easier!

What do you like best? It is simple to use, works well every time and has improved my meeting ability. I like that many other companies use it as well. What do you dislike? I've had one or two times when there have been issues with connectivity, but I think those were due to the server, not the software. Recommendations to others considering the product: Definitely a nice product. I'll use it again. What problems are you solving with the product? What benefits have you ...

Works great!

What do you like best? This is a good value for what you get. We needed remote software for supporting remote employees. What do you dislike? The sign up process can be a lot simpler. What problems are you solving with the product? What benefits have you realized? We were trying to support remote users.