RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

Secure remote support

What do you like best? Password storage for unattended access and manual grouping options for computers. What do you dislike? It is unnecessarily cumbersome to change the group a computer belongs to and even more so to set permissions for groups of computers. Recommendations to others considering the product: Solid product with some quirks in organizing computers. What problems are you solving with the product? What benefits have you realized? We use it almost daily ...

Easy to use remote assistance

What do you like best? GotoAssist would create a web page that the remote associate can link to and type in their name and the session ID to connect to the support department technician. This is easy for any level of affected user to connect for remote support. What do you dislike? GoToAssist has been known to have some video issues between the remote and connecting technician's machine. Specifically, the mouse from the remote machine does not always align with the mouse on the ...

Review

What do you like best? Quick access to my clients screen and voice What do you dislike? Dialing in and the access codes not working What problems are you solving with the product? What benefits have you realized? All

Solution for Remote Support

What do you like best? I have used quite a few remote support solutions and I like this one the best, minimally invasive along with giving to opportunity to interact through Windows admin windows without requiring a user to be on the other side of the session. What do you dislike? Too many different GoTo programs that don't integrate or work with each other, even among the GoToAssist family they have different solutions that wouldn't talk among themselves. Recommendations to ...

Great tool for Remote Support

What do you like best? Both attended and unattended support options. What do you dislike? Sometimes it can be hard to get the session elevated to admin but that is normal for all remote support options where user is not Admin on machine. Recommendations to others considering the product: Compare entire portfolio of products and find right one. What problems are you solving with the product? What benefits have you realized? Ability to connect to PC, servers, and ...

Gotoassist review

What do you like best? It is easy to have multiple sessions running without taking up a lot of resources on client PC. Allows unassisted support. What do you dislike? The screen will sometimes disconnect when the user logs off and you need to open a new session. What problems are you solving with the product? What benefits have you realized? I use it to work remotely for users who are not physically available. Allows me to work remote from home if necessary with ease.

it is very easy to use and get remote access

What do you like best? The best feature is the remote access and get on the other persons screen What do you dislike? nothing that stands out that i dislike about this product What problems are you solving with the product? What benefits have you realized? tech problems faced by the libraries

Amazing Software - I use Go To Assist for Support to users out of office

What do you like best? I love that you can connect to anyone's laptop and help them immediately and if they do not have the application then you can send them an instant link to connect, and the ability to take control and give control is great. What do you dislike? There is nothing I dislike about the application, it is great. Recommendations to others considering the product: I would definitely recommend this to others especially for Remote support. It is very convenient. ...

An excellent way to get help with your computer

What do you like best? I have used this on numerous occasions, both at work and at home. It has been a real lifesaver, especially at home. The people I have working on my computer at home know more about computers than the people working on the computers at work. What do you dislike? I don't dislike anything about using GoToAssist. It is a wonderful product. What problems are you solving with the product? What benefits have you realized? At work it is used for minor issues. ...

Easy access for customers

What do you like best? It is very simple to start a remote session, you send the code (link) through IM or email. It works for both MAC and PC, which can be easily customized to the connection. What do you dislike? It should be simpler to get administrator permissions, but honestly it is not complicated either. Recommendations to others considering the product: Client for mobile terminals. What problems are you solving with the product? What benefits have you realized? ...