RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

Great product to use

What do you like best? Easy to use and saves time, we have multiple building and separate networks, easy to connect to these networks for desktop support. What do you dislike? License cost, should be done by a site license. Recommendations to others considering the product: Time saver What problems are you solving with the product? What benefits have you realized? Remote access to remote sites, saves travel time to outer buildings.

Great solution for small to medium sized businesses

What do you like best? It's easy to get users connected to a session. They need only to go to a predetermined hyperlink and enter a provided support code. Being able to point them to a premade link is very useful as it saves time and it makes more sense to an end user. What do you dislike? Session management could be better. If you're working with limited licenses, it's easy for a technician to leave a session hanging open even if there's nobody connected to it. Closing out of the ...

Works great

What do you like best? Best part about it is the ability to do administrative commands by default What do you dislike? Sometimes the connection drops and the administrative commands don't work What problems are you solving with the product? What benefits have you realized? Ability to remotely assist with full function

GoToAssist

What do you like best? What I like best about GoToAssist is the ability for IT to remote in see your screen and diagnose problems that your computer is having. They also have the ability to send updates of patch files directly to my computer. What do you dislike? At the moment, I have found nothing that I dislike about this program. Recommendations to others considering the product: Use this program What problems are you solving with the product? What benefits have you ...

Need to authenticate remotely as an administrator?

What do you like best? GoToAssist allows you to authenticate as an admin while in a remote session. Normally in a remote session, the remote screen would be obfuscated but this solution does not. Also, if the request for remote access is not answered, the screen locks the active session but allows another account to be used. There is a mobile app for the Android (we don't use Apple products) that allows administrators to view the OS and it is free. What do you dislike? The ...

Go to Assist is helpful

What do you like best? It's easy to walk a customer through to the screen sharing session so that I can assist them. What do you dislike? Sometimes it gives the customer the error that you must close your session before asking any questions and we haven't even connected yet. Recommendations to others considering the product: Nothing at this time What problems are you solving with the product? What benefits have you realized? Mostly setting up email clients, password ...

Efficient, easy to use

What do you like best? Easy setup so easy to talk through clients on how to setup on their side. Allows easier problem diagnosis as you can actually see what the client is seeing. What do you dislike? Some issues with speed sometimes but assume this is usually clients internet speed is issue. What problems are you solving with the product? What benefits have you realized? Problem diagnosis on non hosted client databases

Easy Unattended Sessions for Remote Support

What do you like best? Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely. What do you dislike? Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to. Recommendations to others considering the product: Unattended sessions: If your end users are tech-savvy at all, it's very useful -- if they connect to the machines that you need to access by ...

GoToAssist is a life saver

What do you like best? Ease of use for the technician and the customer What do you dislike? Wish I could break out multiple sessions into separate windows. What problems are you solving with the product? What benefits have you realized? PC and software related issues

Not a direct user - customer of users

What do you like best? Trustworthy and seamless way of working with support on computer issues. What do you dislike? As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about. What problems are you solving with the product? What benefits have you realized? Easy and trustworthy way to work with end users.