Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Such an easy way to keep on top of my online reputation!

What do you like best? Reputation is a great way to keep track of all of your online reviews and feedback. I appreciate that I immediately get an email when a patient leaves a review for my office, and I can simply log in and reply - whether that review was left on Facebook, Google, or my own company website. The "reputation" trend line keeps us motivated - it has been fun to watch it climb since my business opened and the reviews have come in. What do you dislike? I wish it also ...

Simple to Use

What do you like best? I like how simple and straightforward reputation.com is - it makes it easier to navigate the site and keep all my reviews in one place. I also really enjoy the pre-generated responses and they help to make sure I cover all bases with my responses and ensure that the customer gets the appropriate information in their response. I also like how it shows any past reviews within the review you are responding too that are left by the same customer so you can ensure ...

Using Reputation.com to manage listings for a large healthcare system

What do you like best? The listings management feature is easy to use, and comes with a good support team for questions or issues. Google can be a difficult platform to constantly stay on top of, in terms of their changes, but by having Reputation.com manage our business listings, the process is much smoother. What do you dislike? The downside to using Reputation.com is that in some cases it's hard to quickly determine why a piece of data is not syncing correctly right away. It ...

RMA NJ

What do you like best? The review tracking dashboard and the ability to respond to reviews. What do you dislike? Creating custom reports can be clunky some times. Recommendations to others considering the product: Worth it, but very pricey. What problems are you solving with the product? What benefits have you realized? Over reviews scores and volume. We’ve seen increase reviews and scores.

Great way to manage reviews from multiple review sites!

What do you like best? This is a super simple tool to use. We've tied the widget into our website as well to push our reviews there. We also like the rollup features as well. Good stuff! What do you dislike? Wish it was based on net promoter score. What problems are you solving with the product? What benefits have you realized? This tool helps us identify our top performers and our businesses that need some assistance both operationally and in managing their reviews.

Critical tool for managing online reviews

What do you like best? Reputation.com has been a critical tool to help us manage online reviews on a shoestring budget. With Reputation.com we are able to respond to negative reviews in near real-time, allowing us to address the needs of customers more effectively. Our clients have many, many dashboards to check on various KPIs. One of the great features of Reputation.com is their push reporting. Reports can be scheduled in advance to arrive on a daily, weekly, or monthly basis. This ...

Highly recommend

What do you like best? The website is so easy to navigate. With as many different data points and platforms there are to wade through, everything on Reputation is right where you'd expect it to be. Whenever questions have come up from me or someone on my team, it's not only been easy to get in touch with someone at Reputation, but they generally respond fairly quickly. It's super convenient to be able to. I also appreciate the thought that Reputation put into its analytics. I have to ...

All your online reviews in one place

What do you like best? Reputation.com makes it easy to see what customers are saying about you across all social media What do you dislike? It's somewhat difficult to project what you online score will be based on the 1 year rolling aveage What problems are you solving with the product? What benefits have you realized? Making sure all reviews and questions are answered in a timely manner

Awesome company with easy to use dashboard

What do you like best? I like that the dashboard is easy to use and stays updated every 24 hours. I also like that it allows us to have all of our reviews, listings, and surveys in one single dashboard. What do you dislike? I think the support team and customer success consultants could improve on their responsiveness. Sometimes it can take a while to get a response back. Recommendations to others considering the product: I would make sure you provide all your business ...

Good product, easy to manage, some strange slip-ups with tech malfunctioning

What do you like best? I like how easy it is to manage our reviews and send requests. I also like their social media management suite, it works well for what we need. What do you dislike? I dislike that sometimes the tech goes crazy and performs tasks without our permission. Most recently, Rep.com started pushing through social media posts through their social media management platform, putting up generic posts that we didn't account for in our plans nor did we ever ask for. This ...