Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Works and doesn't work. Helpful but problematic

What do you like best? The dashboard and ability to view and respond to reviews What do you dislike? It can be like a roller coaster. Score goes up and then sits stagnant even as positive reviews are made. Its frustrating Recommendations to others considering the product: I would recommend What problems are you solving with the product? What benefits have you realized? Be more mindful and improve our reviews

Great product but items are occasionally missed

What do you like best? The backend system and reporting are phenomenal. You can quickly and easily locate the information you need as well as both quantify and qualify your cumulative online reputation and how you can directly improve it. What do you dislike? I am regularly finding reviews that the Reputation.com team should have responded to but missed. This is something that the customer should not need to worry about as it is a core function of the level of service we pay for. ...

Great For Business Reviews & Feedback

What do you like best? What I like best about Reputation is the fact it automatically generates emails to customers asking to review our business. When we ask for reviews in office a lot forget since they already have enough on their mind, with Reputation it is a gentle nudge and visuals always help as well. What do you dislike? I do not have any dislikes when it comes to using Reputation, there is nothing to dislike within how Reputation contacts & ask the customer for reviews ...

True Review

What do you like best? It is easy to navigate and loads up quickly. What do you dislike? Nothing. It works well. I really have no complaints. What problems are you solving with the product? What benefits have you realized? All my staff realizes that I personally read and answer all reviews...both negative and positive. These reviews help me monitor how well we are doing with our customers. It also allows me to see and respond to deficiencies that need to be addressed.

Reputation has made it incredibly easy for us to track our customer satisfaction

What do you like best? The ease of it and that the review post immediately to Google What do you dislike? That the system doesn't tally the reveiws by date. I have to manually count reviews What problems are you solving with the product? What benefits have you realized? Getting customer feedback. We are able to reward our employees for their customer service.

Excellent tool....

What do you like best? One platform for all. It’s great to be able to see my entire portfolio reputation, where we excel, where we can improve and survey responses. What do you dislike? I haven’t found any yet. So far they have met my needs. Recommendations to others considering the product: If you are looking for a seamless easy to use platform, don’t hesitate. They are the best in the industry. What problems are you solving with the product? What benefits have you ...

I LOVE REPUTATION,com!!

What do you like best? I love the fact that you feed me the reviews and send an email directly to me. Overseeing several communities and this enables me to keep up with everything that's going on. What do you dislike? I can't think of a thing! I think it is a great! What problems are you solving with the product? What benefits have you realized? I love the fact that you feed me the reviews and send an email directly to me. Overseeing several communities and this enables me ...

Simple to Use

What do you like best? Break down by store and the automated responses What do you dislike? That some reviews aren't responded to like for example they won't respond to covid reviews. Recommendations to others considering the product: Simple to use and good support What problems are you solving with the product? What benefits have you realized? Our review response times

Great Business Partner for your Success

What do you like best? Creating a single source of truth for solicited and unsolicited feedback What do you dislike? Nothing yet - their ability to listen and solution has been a tremendous asset Recommendations to others considering the product: Get to know the leaders of the company. Their passion and commitment is tremendous. What problems are you solving with the product? What benefits have you realized? Understanding consumer feedback across their journey helps ...

Very easy to use, and very understandable and a pleasant experience.

What do you like best? Being able to view how the rep score varies and the tools that are throughout the platform that you can utilize and make best practices of. Many great indicators as to the flow of your rep score and ways to improve it as well. What do you dislike? I will say the thermometers are very hard to understand and maybe there could be better implementations as to how the thermometers react to certain changes. Recommendations to others considering the product: ...