Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Great but take your time.

What do you like best? I love the ability to onboard an audiences and get reviews fast to build up your google and Facebook reputation score. Ease of use really makes the platform accessible for people of all tech levels. It's relatively easy to set up and to monitor afterwards. What do you dislike? I've had some slow response from an older representative, but overall I've been satisfied. We had integration and implementation issues, they took a long time to resolve. We had to set ...

What you don't know will hurt you

What do you like best? the proactive action I got from my assigned account manager What do you dislike? So things just can't be fixed as they don't have ultimate power Recommendations to others considering the product: pay attention during on-boarding, learn how to use the program, check results at least weekly What problems are you solving with the product? What benefits have you realized? I have found that customers won't tell you when they are unhappy but will ...

Review of Reputation.com

What do you like best? I appreciate their ability to incorporate various resources (surveys, social, reviews) into their platform. We're able to filter the data and receive reports that suit our needs. What do you dislike? Their services are varied, but I think that is not necessarily a good thing. They do some things VERY well but trying to be a "Jack of All Trades" means some of them are not best in class. If you want best in class for the various aspects of your marketing needs, ...

Simple platform to use to get a lot accomplished!

What do you like best? I like being able to view and respond to reviews from multiple websites in one location. Reputation.com's platform is very easy to use and it makes planning my social media post a breeze. It save a lot time since I don't have to jump back and forth to several different websites. What do you dislike? I do not like that I have to submit a help ticket to add social media accounts. Sometimes help tickets take a little longer than I would expect to be resolved. ...

Great product, subpar service

What do you like best? I love that Reputation.com is turnkey and I don't really have to do too much. They request reviews on our behalf and respond to most of them too. What do you dislike? We have reached out to our rep several times about changing our canned responses and removing a manager (no longer with us) from the reviews. When we do get a response, they say it is taken care of. Then we see another review response with the old manager's name. This last time I reached out to ...

Works great!

What do you like best? The service is very easy to use and was definitely an upgrade from what we were using prior What do you dislike? it took a little bit longer than expected to learn and utilize all the features but that was just a learning curve What problems are you solving with the product? What benefits have you realized? responding to reviews. It is much easier now

Very easy to work with! Have best interests of their customer in heart!

What do you like best? Reputation is very good at adapting their services to emerging trends. They started as our reputation only management platform and quickly transformed into more. What do you dislike? There is not much! The only feedback would be more proactive in telling clients about all services available and speediness on support tickets. Recommendations to others considering the product: Great platform and just ensure upfront with needs What problems are you ...

time saver.

What do you like best? Easy to use and save time responding to reviews. What do you dislike? No downside. I like using reputation.com Recommendations to others considering the product: Esperance in Apartment industry. What problems are you solving with the product? What benefits have you realized? respond reviews quickly.

Great Tool & Beneficial to Business Success

What do you like best? I really enjoy the ease of use. Great tool for any business to management multiple review platforms. What do you dislike? It would be nice to have more explanation on how some percentages and numbers are calculated. Also further suggestions and guidance on how to gain more reviews. Recommendations to others considering the product: I would recommend it's ease of use, reliable and tangible statistics that are given and the overall aesthetic. What ...

User friendly and highly effective

What do you like best? I like having the ability to send review requests via text message. Having saved templates for different groups making sending review requests easy! What do you dislike? I haven’t experienced any downsides of using Reputation.com. What problems are you solving with the product? What benefits have you realized? Before Reputation.com, we were requesting reviews by handing out review cards to be mailed in. Our response rate is much higher using ...