Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Makes keeping a good reputation easy

What do you like best? I like how easy reputation.com makes it to keep track of reviews and customer service issues. What do you dislike? I don't have any complaints at this time. What business problems are you solving with the product? What benefits have you realized? I am able to easily keep track of reviews and issues both good and bad. I am able to quickly respond to issues and get them dealt with.

One Platform does it all!

What do you like best? As the administrator of our account, I love the ease of using the platform. It is very user friendly and it makes training team members so easy. The platform does both the management of reviews and also allows you to push out surveys. You get a huge value for the cost of the program. What do you dislike? Getting our surveys up and running has taken a bit too long. I know that working with other vendors to make it all work together takes time but the process has ...

I love Reputation.com

What do you like best? I think Reputation.com is a great way to maintain and track online reviews. I have been using the product for over 3 years now, and I absolutely love it. The user interface is easy to work with and the reports provide a strong insight as to how your online reputation is performing. What do you dislike? The only thing that I would say that I dislike would be how the platform judges your score. I don't think it's fair that we are deducted points due to the fact ...

Great Tool for a Business

What do you like best? I use the app and I get notifications for any review made on my business. I also like that we are able to post our responses straight from Reputation.com. What do you dislike? That reputation.com does not connect with Yelp What business problems are you solving with the product? What benefits have you realized? We are able to improve our online reputation and track it. We have received more outside traffic because our ratings are increasing.

Intuitive Reputation Management

What do you like best? Reputation.com has a very user-friendly interface. I also like that we receive notifications when new reviews come in and these are shared with the whole team. Reputation.com makes it very easy to manage our online reputation. What do you dislike? Occasionally, Reputation.com will have glitches that cause one metric to revert down to 0 or below where that metric typically is on average. This can cause the score to go down, but these concerns are usually resolved ...

Strong review consolidator at an affordable price

What do you like best? The obvious benefit of Reputation.com is the streamlining. They have access to APIs for most review sites, which saves a lot of time reading, replying to and tracking reviews. The cost is also extremely affordable compared to their competitors. Our account rep is also responsive, knowledgeable and helpful. What do you dislike? A few features need work. For example, their email templates are a mess. I wish they would partner with an industry leader like Constant ...

An all-in-one resource!

What do you like best? I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are great. What do you dislike? Unless this has changed, YELP notifications do not go to reputation.com. Recommendations to others considering the product It's a great all-in-one option for online reputation management. What business problems are you solving with the product? ...

Awesome platform! Variety of services that get the job done.

What do you like best? I love how the account manager is always available to help with things I may not understand. I also really like the variety of services provided by the platform which allows us to accomplish a lot with one program as opposed to using several different platforms in the past. Reputation.Com has really simplified our business needs. What do you dislike? Server glitches from time to time prevents me from logging in or from receiving reports. What business problems ...

Exactly what you'd expect, plus an exceptionally personal touch.

What do you like best? I like the personal service I get from Reputation.com. Other companies we vetted wanted to schedule weekly meetings to talk about everything, but Reputation.com said sure, a meeting each week, but call us when something happens. That's the personal touch I'm looking for. And they can help with Google in ways that aren't even in our contract. They share their expertise broadly, and really want what's best for their clientele. We're a huge hospital chain with over a ...

Such a great platform!

What do you like best? Reputation.com allows us to quickly and effectively have control of our clinics reputation. It’s such a great tool that we utilize every single day. The team and support that we get from our reps a tip notch. If we have a specific request or need additional information , they are always there to help! I highly recommend reputation.com What do you dislike? Nothing. There is nothing to dislike about this platform. Recommendations to others considering the product ...