Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Great service, Great data, just what we need

What do you like best? The survey feature gives us great customer insights, and our rep (Marla at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems. What do you dislike? Our location get frustrated that if one person posts the same review on different places (facebook and google the review counts against their overall review score twice. What business problems are you solving with the product? What benefits have you realized? store ...

Good platform for soliciting reviews and managing listings

What do you like best? This platform works well for soliciting reviews, it's easy for our staff to learn, and the back end management for our marketing team is very user-friendly. Also the reporting features are excellent. What do you dislike? We have several hundred listings, and my only complaint is that the support team we work with sometimes have a hard time helping us manage the listings and keep them correct. When we need to make changes, the instructions we provider are not ...

Affordable and great features

What do you like best? Adding macros is easy, custom reporting feature is great, review requesting has tons of options. What do you dislike? Ticketing feature needs work. Does not work with Yelp. Some features need work to be perfected. Recommendations to others considering the product They are great platform to look into with great pricing. If looking for Trip Advisor feature, note it is an extra charge. What business problems are you solving with the product? What benefits have ...

Great for multiple platforms but issues with timing of notifications

What do you like best? The fact I can "manage" all 5 of the SID sites for both FB and Google = 10 sites that receive reviews. We are currently working to pull in Press Ganey into a collaboration as well - yeah rep.com for making it so easy!! What do you dislike? The fact that so often it's hours before I'm notified of a review or recommendation. Recommendations to others considering the product Be patient every time a platform changes their "rules" and Rep.com has to adjust their ...

Makes keeping a good reputation easy

What do you like best? I like how easy reputation.com makes it to keep track of reviews and customer service issues. What do you dislike? I don't have any complaints at this time. What business problems are you solving with the product? What benefits have you realized? I am able to easily keep track of reviews and issues both good and bad. I am able to quickly respond to issues and get them dealt with.

A Great Service for Monitoring Reviews

What do you like best? We love reputation.com for our business because it allows us to easily sort reviews by store location and time date. This information helps us identify review frequency and typical review content per store. What do you dislike? We have no complaints about reputation.com at this time. What business problems are you solving with the product? What benefits have you realized? Reputation.com allows us to better understand both or accomplishments and areas of ...

Amazing platform for reputation management

What do you like best? The dashboard is incredibly easy to use, which makes managing multiple properties so much easier. The support team is always available to help or troubleshoot issues, and they are great when it comes to training. What do you dislike? The only flaw I've found so far has to do with Facebook reviews and responses. If someone posts a Facebook review and someone not associated with the business responds, the dash board counts it as a responded-to review. This makes ...

Great platform for tracking reviews all in one place.

What do you like best? Reputation.com is a one stop shop for all review platforms. It makes it easy to log in to one spot instead of wasting time visiting sites to check if reviews came in. What do you dislike? I would like them to be able to recognize old reviews for responses. Even if the site can not copy over responses maybe add an option that says "responded directly on website". This would eliminate the need to have duplicate responses on reviews. Recommendations to others ...

Responsive and Experience Account Team

What do you like best? Adam, our account manager has been wonderful to work with. He's been responsive to questions about the platform and very helpful when information was needed to present reputation.com capabilities to senior management. What do you dislike? The account team has been great. The tool is easy to use and suites are needs. Not much to not like. Recommendations to others considering the product Include competitor reputation metrics as part of the package. It will ...

Great website to see everything all at once!

What do you like best? I love that I can see everything I need to see all at once. Being able to scroll through 140+ agencies and also being able to drill down to just one agency is great. It is also great to see all of the reviews by state and being able to see the average review for that state. The ability to reply directly on reputation.com and having it post immediately to the original site is great! Definitely helps save a lot of time being able to do everything I need to do all in ...