Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Great for multiple platforms but issues with timing of notifications

What do you like best? The fact I can "manage" all 5 of the SID sites for both FB and Google = 10 sites that receive reviews. We are currently working to pull in Press Ganey into a collaboration as well - yeah rep.com for making it so easy!! What do you dislike? The fact that so often it's hours before I'm notified of a review or recommendation. Recommendations to others considering the product Be patient every time a platform changes their "rules" and Rep.com has to adjust their ...

Reputation.com is utilized to keep our properties in order and managed.

What do you like best? I like the overview of everything at once. Being able to see things at a glance and address them if there is an error is awesome. Also how the properties are broken out and easily manageable in terms of updating hours of operation or images that feed to Business Listings, is very simple and manageable at any experience level. What do you dislike? There are often times where information seems to be reset or is not entered correctly, and it had caused some issues ...

Affordable and great features

What do you like best? Adding macros is easy, custom reporting feature is great, review requesting has tons of options. What do you dislike? Ticketing feature needs work. Does not work with Yelp. Some features need work to be perfected. Recommendations to others considering the product They are great platform to look into with great pricing. If looking for Trip Advisor feature, note it is an extra charge. What business problems are you solving with the product? What benefits have ...

Left for Birdeye

What do you like best? Setting up RSS feeds for easy social media postings What do you dislike? The new social tab was harder to follow than the former. Also, reputation.com informed us we'd be transferred to a reputation defender account and I believe there was a corresponding price increase. What business problems are you solving with the product? What benefits have you realized? It helped us to increase our positive reviews and more easily address negative reviews. We were also ...

I use it and it works

What do you like best? Tracking the reviews and our rep is responsive. I have suggested to other companies to use your platform What do you dislike? We can never get the bulk request uploaded without sending it to you guys to fix. The error messages aren t intuitive at all, leave you guessing. Recommendations to others considering the product I need it to be able to post to main FB page. It currently cannot for some reason. It would be great if I could my GMB lisitings and ...

Great website to see everything all at once!

What do you like best? I love that I can see everything I need to see all at once. Being able to scroll through 140+ agencies and also being able to drill down to just one agency is great. It is also great to see all of the reviews by state and being able to see the average review for that state. The ability to reply directly on reputation.com and having it post immediately to the original site is great! Definitely helps save a lot of time being able to do everything I need to do all in ...

Responsive and Experience Account Team

What do you like best? Adam, our account manager has been wonderful to work with. He's been responsive to questions about the platform and very helpful when information was needed to present reputation.com capabilities to senior management. What do you dislike? The account team has been great. The tool is easy to use and suites are needs. Not much to not like. Recommendations to others considering the product Include competitor reputation metrics as part of the package. It will ...

Great platform for tracking reviews all in one place.

What do you like best? Reputation.com is a one stop shop for all review platforms. It makes it easy to log in to one spot instead of wasting time visiting sites to check if reviews came in. What do you dislike? I would like them to be able to recognize old reviews for responses. Even if the site can not copy over responses maybe add an option that says "responded directly on website". This would eliminate the need to have duplicate responses on reviews. Recommendations to others ...

Amazing platform for reputation management

What do you like best? The dashboard is incredibly easy to use, which makes managing multiple properties so much easier. The support team is always available to help or troubleshoot issues, and they are great when it comes to training. What do you dislike? The only flaw I've found so far has to do with Facebook reviews and responses. If someone posts a Facebook review and someone not associated with the business responds, the dash board counts it as a responded-to review. This makes ...

A Great Service for Monitoring Reviews

What do you like best? We love reputation.com for our business because it allows us to easily sort reviews by store location and time date. This information helps us identify review frequency and typical review content per store. What do you dislike? We have no complaints about reputation.com at this time. What business problems are you solving with the product? What benefits have you realized? Reputation.com allows us to better understand both or accomplishments and areas of ...