Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Awesome platform! Makes reviewing or franchises so much simpler.

What do you like best? I love how easy it is to respond to reviews and view what guests are saying about all 30 of our franchises. What do you dislike? The hours platform has never been stable. It often changes hours/reverts to different ones. Recommendations to others considering the product: Have managers use reviews as an opportunity to grow! What problems are you solving with the product? What benefits have you realized? Viewing what guests are saying franchise ...

Fantastic Product for Healthcare Organizations

What do you like best? I love that it connects to the EMR for a seamless patient review experience. What do you dislike? There isn't much I dislike about this product. They are a bit pricey, but there are other competitors that are much more expensive. Recommendations to others considering the product: There are so many vendors in the reputation space. We listened to all of their reviews and finally just decided to go with the leader. Reputation.com is fantastic to work ...

Great Product!

What do you like best? I love being able to see all over the reviews across our entire portfolio. It really provides a clear picture of where we stand. The breakdown across properties really shows where the problems lie and where things can be improved. I have enjoyed using the map as well as it is a great visual breakdown of what is going on across the portfolio. I have not used any other competing platforms that show the information in as nice of a visual display as reputation.com. I ...

Good Product

What do you like best? I like being able to post to instagram and facebook right from reputation. What do you dislike? I think that it is hard to post pictures that are not square... a lot of times I am not able to post photos that I want. Recommendations to others considering the product: I would say to use it! It is a great product What problems are you solving with the product? What benefits have you realized? No Problems. Benefits are being able to see our ...

Great tool to enhance our business

What do you like best? Robust features allow us to provide a lot of features, insights, reporting and overall value to our clients. What do you dislike? Haven't discovered anything not to like. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Monitoring reviews across multiple platforms for multiple clients. Know & manage comprehensive rep score for each client. Solicit, & manage ...

Easy to use and effective

What do you like best? Reputation.com has created a simple review request system that has increased our google reviews and improved our all around business rating in google. What do you dislike? Reputation.com is not specific to our industry, vacation rentals. I do wish we could have reviews directly related to specific homes and have an easier "bulk upload" system. What problems are you solving with the product? What benefits have you realized? We've solved our problem of ...

A lot of promises.

What do you like best? Reputation.com (RDC) really wants to bend over backwards for us they want to do everything that we need. But it feels like it's always far in the future when another CRM or ORM already has the process down. I am in RDC daily. It holds all my company's data. The platform is very easy to navigate and the RepLive App is great for us and gathering reviews. The API connection before RDC and Google My Business is great. What do you dislike? Beside what I said above, ...

Great product, even better service

What do you like best? Reputation.com brings everything into an easy-to-use platform, allowing us to read reviews, easily respond to them, and manage our business listings efficiently. They assigned a "customer success manager," and that's been extremely helpful in making sure we get the most value for the software. What do you dislike? The different modules could be better integrated- more links from the dashboard to detailed information would be helpful. What problems are you ...

Great Experience overall. Would Recommend

What do you like best? Surveys. How quick our rep replies to help me. What do you dislike? Sometimes auto-reply overrides ones we post. What problems are you solving with the product? What benefits have you realized? There is no drop-off data. Our rep gets changed often.

Good System to boost your reviews

What do you like best? Simplicity & customer service. Reputation.com's people are always easy to work with. What do you dislike? Nada - everything is great. We do not plan to change service providers anytime soon. Recommendations to others considering the product: Use it consistently What problems are you solving with the product? What benefits have you realized? Getting more leads. We get a lot more calls and when I ask "why did you pick us", most people say our ...