Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Not Pleased

What do you like best? I like that Reputation.com provides a comprehensive solution for listings management, review requests/surveys and review responses. What do you dislike? The key role of customer success manager on our account has seen constant turn over since Day 1. This creates a backlog of outstanding items and communicating the same things over and over again. Also, not all that was promised to us during the sales process were actually delivered. Be sure to get everything ...

Reputation Management for a Growing Property Management Company

What do you like best? Centralized dashboard and unlimited surveys What do you dislike? Nothing comes to mind. We love the product. Recommendations to others considering the product: Use all the services offered as much as possible. Get educated on how the dashboard can serve your company and think outside the box on ways to send surveys to your customers. The more surveys, the better. Our leadership knows how important reputation management is to the health of our company ...

Opinion after 1 year

What do you like best? It is easy to solicit reviews from patients. What do you dislike? It is difficult to resolve Google My Business issues with Reputation. Fixing issues has been hit or miss Recommendations to others considering the product: Don't expect changes to GMB profiles to happen quickly What problems are you solving with the product? What benefits have you realized? Rolling out the review solicitation has been efficient and useful.

Platform is great for third party review monitoring

What do you like best? The Third party review monitoring is great. What do you dislike? Identifying key drivers of survey scores is lacking. Hard to determine what areas should be focused on. What problems are you solving with the product? What benefits have you realized? We're able to respond to a higher percentage of third party reviews and interact with our customers like never before

The rep and the SME for their system have been outstanding and very responsive to our needs.

What do you like best? I like that they are fast to respond to questions. What do you dislike? There are no downsides to using reputation.com that I have noticed. What problems are you solving with the product? What benefits have you realized? Electronic customer surveys yield a much higher response rate as opposed to our previous paper/mail method.

a bit overpromised during the sale, but they are making up for it after onboarding

What do you like best? the ability to upload bulk emails and SMS reviews What do you dislike? how hard it is to reach their support team the length of the onboarding (2 months) the promises sales gave me and then left the company. Recommendations to others considering the product: ask how long onboarding is and if they start charging right away! What problems are you solving with the product? What benefits have you realized? getting more reviews on GMB ...

A Great Way to Proactively Seek Out Better Reviews

What do you like best? We love having the ability to automatically survey our apartment community residents at key touch points, like when they first move in or after a maintenance request is completed. The option to sync their responses to Google has also helped our overall review scores, but more than anything else, we love the option to send SMS (text message) quick requests at key positive service moments to seek out great reviews when people seem most ready to leave them - it makes ...

Great Way to Stay in Tune with Residents!!

What do you like best? The social media tools are a great way to schedule things and see them all at one time on the calendar! What do you dislike? There's honestly nothing I can think of at this time-still learning things everyday! What problems are you solving with the product? What benefits have you realized? Response time on reviews and surveys have been amazing!

Reputation.com has been a great resource for our teams to manage their reviews all in one place.

What do you like best? We love how easy Reputation.com is to use and that it integrates well with the all major reputation platforms. What do you dislike? There isn't really much that we don't like about Reputation.com. They are always open to feedback and making adjustments to benefit our portfolio. Recommendations to others considering the product: You'll be surprised at how flexible the team at Reputation.com can be. They have amazing Customer Service and always looking ...

Great Tool!

What do you like best? It's such an inclusive tool that it makes managing your online reputation simple. What do you dislike? I wish they could integrate Yelp and also have the flagging go to the native platform as well. What problems are you solving with the product? What benefits have you realized? We are able to respond to reviews much faster with reputation.com