Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Convenient & Affordable Reputation Software

What do you like best? I really appreciate the ability to toggle between stores and quickly get a comprehensive overview of the performance of all of our stores. What do you dislike? For the future, I would love to get a report of not only CTR for review request emails, but also what percentage of people click Google vs. Facebook for their options. What problems are you solving with the product? What benefits have you realized? Rep.com allows us to be immediately notified ...

Great

What do you like best? I have been working with Reputation.com for several years. Their level of service and technical expertise is my favorite. What do you dislike? The onboarding of new features is not defined clearly enough. What problems are you solving with the product? What benefits have you realized? managing our provider information on our website and throughout the internet.

Good Product Big Up-sell

What do you like best? I find having everything in one place very useful. What do you dislike? The up-sell Not all features are included in the original quoted price. Also the setup is a very hard and tedious process and not find the on boarding team very helpful What problems are you solving with the product? What benefits have you realized? Listing management as well as responding to reviews

Easy to use

What do you like best? Dashboard and ease of replying to reviews What do you dislike? Sometimes Google sync fails and needs resetting What problems are you solving with the product? What benefits have you realized? We have seen new customers through the doors due to our online review presence.

Streamlined customer reviews

What do you like best? Since using Reputation.com, we've been able to streamline the process (and automate it) to ask for reviews from our customers, and they say it's an easy process to leave reviews for us. We have increased our star-rating on our social platforms which is great as that directly ties into what potential customers see and how they decide who to move with. We also love that we can send surveys to customers as a lot of our accounts prefer we measure success by customized ...

It's very useful, we've only just scraped the surface but there's room for improvement on the basics

What do you like best? The pre-entered responses for reviews save a lot of time although I wish we had the flexibility to delete those that aren't appropriate for our business. I would also like the ability to edit responses through the platform, currently, if we were to make a spelling error we have to wait for this to pull through onto Google itself and edit which takes time and risks us forgetting to edit these. What do you dislike? Support is fairly slow and often not clear ...

I have enjoyed working with my Reputation rep. They are helpful and the platform is a valuable tool

What do you like best? I like to ease of access and ability to respond to reviews all in 1 platform. We are looking forward to fully integrating. What do you dislike? I don't dislike anything. I look forward to implementing a full integration Recommendations to others considering the product: I recommend moving forward with an integration of CRM and review request right away! What problems are you solving with the product? What benefits have you realized? We are ...

Great experience

What do you like best? I like that customer service is very responsive What do you dislike? I am always having issues with connectivity and What problems are you solving with the product? What benefits have you realized? It had helped us aggregate all of our reviews for all of our location into one dashboard, saving us time.

We have 23 centres actively using the platform to respond to reviews.

What do you like best? The ability to respond to all reviews from one place and the ability to request reviews. The ability to monitor our sites performance in this area. What do you dislike? The app is not as stable as the desktop version. Some areas of our reputation score are hard to influence further. such as search impression. Recommendations to others considering the product: Keep it stable and easy to use. What problems are you solving with the product? What ...

We have been using Reputation.com for over 3 years

What do you like best? What I like best about Reputation.com is that it is simple to use and we can send out requests for reviews very simply. What do you dislike? What I dislike about the service is that sometimes the connection between our website and the reviews breaks and reviews stop propagating on our website. Recommendations to others considering the product: I would recommend to others to make sure it works with your current website. What problems are you ...