Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Great for managing dozens of locations locations

What do you like best? At a glance metrics across state and local lines. Lots of custom metrics and they are easy to get detailed reports. Very easy to reply and have coordination between the team to address bad reviews. What do you dislike? The support team takes a while to get back to you about tickets. Your main point of contact is not support and must put in their own tickets to solve even simple tasks. The GMB integration would de-sync throughout our few dozen accounts without ...

implementation

What do you like best? Communication response, very timely when inquiries present themselves What do you dislike? I havent experienced any downside in our interactions What problems are you solving with the product? What benefits have you realized? Reviews presence

Created with a user-friendly platform.

What do you like best? I like that I have the option to compare current versus previous activity and scores. Also, the options provided to plug-in responses make responding to review quick, without losing the quality of the response. What do you dislike? I can't say I have experienced anything I dislike to this point. What problems are you solving with the product? What benefits have you realized? I am able to use the feedback from reviews to find areas of improvement and ...

Aligned with many auto OEMs, not necessarily with the client.

What do you like best? The alignment with OEMs in automotive was the original appeal, gave us a hope that there would be auto-specific best practices and recommendations to the strategy of how we utilize our directories. We had a pretty good set of support specialists who helped kick off the relationship and we were hopeful it would move forward in the same manner. What do you dislike? The support we received wasn't anywhere near what was promised. There were many many breach of ...

Valuable Resource

What do you like best? Reputation generates data to help us monitor our reviews What do you dislike? Platform is not self-explanatory. You have to watch tutorials on how to use it which takes a lot of time. What problems are you solving with the product? What benefits have you realized? Issues with GMB and miscommunication on Reputation's behalf. Issue was solved with direct communication with state representative.

Good tool for multi-site/franchise/retail use

What do you like best? I like the ability to manage social AND reputation from one location. The reports are fabulous too. What do you dislike? The only difficult piece has been on the business side--getting to a place where we can fully utilize the entire power of the tool. Recommendations to others considering the product: Partner with a training team to rollout and educate across the organization. Also get familiar with reports quickly. What problems are you solving ...

Review

What do you like best? I like to be able to share feedback, Yes! What do you dislike? Extra steps to complete, changing format What problems are you solving with the product? What benefits have you realized? Like to see reviews show up for the community.

Good Tool Great People

What do you like best? The quick follow up on questions. We get a call as soon as an email is sent. The follow up to meetings and action items is always clear. What do you dislike? Some solutions have taken much longer than we hoped for even with a quick follow up. The communication is quick, but solutions are not as timely. What problems are you solving with the product? What benefits have you realized? We are trying to solve our pain points with being a complicated ...

Good when it works

What do you like best? The reporting is comprehensive and the macros that allow you to easily insert saved replies with conditional text formatting are a huge time saver. What do you dislike? The system is unstable and regularly has technical issues that disrupt our ability to read and respond to new reviews in a timely manner. It's been getting better over the last 6 months, but still too frequent. Lack of integration with Yelp. Competitors at least let you read Yelp reviews and ...

Decent Service at an Amazing Cost

What do you like best? The off-the-shelf cost is a bit much, but you can negotiate much lower (50% lower if you have 60+ locations) What do you dislike? Social Media widget is buggy and not ideal. Updates and fixes are slow. Listings management is unintuitive. What problems are you solving with the product? What benefits have you realized? It's a great solution for the cost - streamlines reviews for all our 100+ locations.