Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Highly recommend

What do you like best? The website is so easy to navigate. With as many different data points and platforms there are to wade through, everything on Reputation is right where you'd expect it to be. Whenever questions have come up from me or someone on my team, it's not only been easy to get in touch with someone at Reputation, but they generally respond fairly quickly. It's super convenient to be able to What do you dislike? The only downsides I've experienced are when there's a ...

Hospital Marketing Director

What do you like best? Compilation of all sources in a one-stop shop platform. What do you dislike? Prefer that roof top locations NOT be included. Patients rate Providers NOT rooftops - except for hospital, ER and one Walk-in Clinic. The "other" roof top ratings pull down all the rest of the organization due to so few reviews, etc... Recommendations to others considering the product: Allowing us to have all the credentials we need to reply to every review - especially if ...

Easy to Use Platform, Customer Service Lacking

What do you like best? Easy to use, good reporting, great dashboard to handle all review responses. What do you dislike? Contract terms are stricter than our portfolio would like. Would like to add social feature, but it is too expensive compared to other solutions. Also, noticed that customer service has gone down in recent months. I'm a little disappointed in the level of service I've received. I feel brushed off by my account manager sometimes, and it's taken them ages to ...

Great customer service

What do you like best? The customer reps are are helpful, kind and attentive. What do you dislike? Reporting tool is difficult to customize and GMB updates are difficult and tedious What problems are you solving with the product? What benefits have you realized? Improved online reputation and online review management in one place for multiple locations

Pros: Intuitive & Insightful - Cons: Lack of transparency in score

What do you like best? The ease of responding to reviews across platforms is the feature we like the most. It makes staying on top of responding to reviews so easy, and the variety of pre-written responses makes the process even easier. What do you dislike? The helpdesk reps have been unhelpful whenever we've had questions about different parts of the website. When requesting more info on how exactly the Listing Accuracy score is graded, the response from Repuation.com was ...

Good Product Big Up-sell

What do you like best? I find having everything in one place very useful. What do you dislike? The up-sell Not all features are included in the original quoted price. Also the setup is a very hard and tedious process and not find the on boarding team very helpful What problems are you solving with the product? What benefits have you realized? Listing management as well as responding to reviews

Great Way to Boost Ratings, Easily Manage Reputation; Social Platform Still Coming Together

What do you like best? The platform makes it easy to seek out reviews at positive touch points instead of just when customers are angry and have motivated themselves to leave a review. Notifications make it simple for even a large organization to manage responses to make sure every base is covered. The managed response option also makes sure even overloaded locations still get around to all their responses. What do you dislike? The social platform doesn't yet cover all bases and ...

Majorly boosted my online presence!

What do you like best? Since I have signed on with reputation.com, not only do I have a very highly convenient format whereby I can collect reviews, but I attribute my recent boost in online activity to the search engine service that they also offer. I have noticed a big difference in my online visibility, and quite simply, I’ve gotten a lot more inquiries because of it! What do you dislike? The only complaint I can come up with is that, were I to discontinue my work with ...

Reputation has been so helpful

What do you like best? Reputation has made a huge difference in our social media scheduling by allowing us to be more efficient and productive throughout the day. What do you dislike? There are lots of features to keep track of, which is great! But a little more training/tips & tricks would be helpful. What problems are you solving with the product? What benefits have you realized? We are solving the problem of time management and reviews.

This software makes things quick and easy to view and respond to reviews from multiple ILS's.

What do you like best? The dashboard is the thing that I like best. What do you dislike? There is nothing that I dislike about the software. Recommendations to others considering the product: It's a great tool to use and you should definitely consider adding to your toolkit! What problems are you solving with the product? What benefits have you realized? We have been able to track our reputation and implement necessary functions to increase our score and create ...