Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

It’s great!

What do you like best? I enjoy the accessibility and friendliness of the apps What do you dislike? Sometimes the pictures I upload for social media postings don’t load and I have to start all over. What problems are you solving with the product? What benefits have you realized? It helps me communicate faster and easier with my customer reviews and feedback

Efficient

What do you like best? Easy to navigate and get my task completed. What do you dislike? I have no dislikes This would not allow me to move forward? What problems are you solving with the product? What benefits have you realized? Great review responses

Fastest and reliable way of tracking my reviews

What do you like best? What I like best is the user friendly website to keep track of my reviews. What do you dislike? I have had a few mishaps with incorrect phone numbers but it really wasn't a dislike because the issue was resolved immediately. Recommendations to others considering the product: I do recommend a easy access to IT support such as a bloop on any bottom of the screen so that we may access a live representative much easier if not already available. What ...

One Stop Shop

What do you like best? Reputation.com has an extremely easy to use portal and app allowing me to monitor and respond to all online reviews from a single acess point. What do you dislike? When handling multiple accounts at an enterprise level there are some UX issues when going from one account to the other. Basically, when you select one account from the drop-down and want to switch to a different one you first have to select all accounts and then go to the one you want. What ...

Fantastic Platform

What do you like best? I love how it keeps me posted for every review, so I can keep on top of my responses What do you dislike? I honestly don't have any dislikes - but I probably don't use the platform to the full capacity. What problems are you solving with the product? What benefits have you realized? Again, I'm always on top of responses to all reviews. I love that they have allowed google and Facebook responses. It's super easy for my team to use so it allows them to ...

Easy and Convenient to use

What do you like best? I really like how I can respond to all of our reviews in one place, regardless of where they're from. It's also very handy to have the provided scripted responses to use when replying to a customer. Sometimes it's hard to think of the right wording and having those options really help out. What do you dislike? I don't like that when I respond directly to a review, from say Google, that it doesn't register on Reputation.com that the review was responded to. I ...

Great way to generate customer reviews!

What do you like best? Pre-set and customization of your templates to send review requests - different divisions can set up their own or use a company standard. You can choose the review site you wish to send an individual client to, or you can let Reputation decide. Our review response rate more than tripled with Reputation.com! What do you dislike? If your client has reviewed ANYONE with them in the last 30 days, it will not allow you to send your request. In my case, another ...

Valuable Platform

What do you like best? The platform is easy to use and we always get the requested reporting needed. They make it very easy to respond to and filter reviews. Great step in growing our business and understanding customer experiences. What do you dislike? Nothing really. Any kinks or issues have found a solution. What problems are you solving with the product? What benefits have you realized? Reputation management, requesting reviews, building out customer surveys, etc. We've ...

Very easy to use and many great features

What do you like best? The reporting functions. It allows for customized reports which is very helpful. Also, I use the directory a lot and I really like the UI of it, it is very easy to use. What do you dislike? There is currently nothing I dislike about the platform Recommendations to others considering the product: I currently have no recommendations for this platform. What problems are you solving with the product? What benefits have you realized? We increased ...

Good Tool Great People

What do you like best? The quick follow up on questions. We get a call as soon as an email is sent. The follow up to meetings and action items is always clear. What do you dislike? Some solutions have taken much longer than we hoped for even with a quick follow up. The communication is quick, but solutions are not as timely. Recommendations to others considering the product: Know that there could be bumps along the way if you are a service area business, but that Rep.com ...