Reply Reviews in July 2026: User Ratings, Pros & Cons

A perfect email tool for sales automation

What do you like best? I have been using Reply for seven months in conjunction with our organizations CRM for our sales team and couldn't be happier. The variety of options and variables I can create from a content perspective is fantastic and would recommend for any small to mid-size business looking to make their email marketing more efficient and effective. What do you dislike? The one downfall is that if you are going to create more then five users for a given account, you have ...

Streamlining the communication & follow-up process

What do you like best? The staff is extremely knowledgeable, friendly and helpful. Reply is easy to use and gives me the capability to track my Sales campaigns with minimal time. The tool also has the ability to send HTML formatted emails(which is a huge plus). What do you dislike? I had an issue when using the API to connect Reply to my SalesForce instance. The integration from SFDC to Reply works well- However, the integration from Reply to SFDC does not work well when logging ...

Great for Smaller Companies

What do you like best? We had demoed a few other email automation tools to manage our cold email campaigns and incoming leads to our website. We had narrowed it down to Outreach.io and PersistIQ. We're finding that reply.io meets all of our needs. Reply.io has great analytics, customer support, email automation and was also easily integrated to Salesforce. It's easy to add and remove people from campaigns, manage your templates and track where each person is in the campaign cycle. ...

Simple, intuitive & effective outbound prospecting tool

What do you like best? Quick and easy to get set up, actionable and accessible reporting tools, excellent delivery rates and all-around excellent ROI. What do you dislike? Hard to fault - no major dislikes at this stage. Recommendations to others considering the product: Great value for money, usability and (if used right) unbeatable ROI What problems are you solving with the product? What benefits have you realized? Reply enables companies to automate high-volume, ...

Reply Is Great

What do you like best? Reliable, powerful platform! If you are looking to scale your sales emails, Reply is for you. I've tried MANY others and this actually has all the features is promises. Totally worth paying for. Good scheduling, tracking and reporting. Easy to create templates and then customize. Easy to stay organized with many different campaigns. I also like their AI which tells me when my emails need improvement. What do you dislike? Nothing I don't like. Everything works ...

Amazing Emailing tool for SAAS

What do you like best? We love using Reply because it is super easy to use and we can execute campaigns quickly. The built in tools for optimizing our emails is super helpful to ensure we get the best engagement from our emails. As a small team, the ability to create and share campaigns with each other is really helpful. The layout is intuitive and very user friendly. What do you dislike? My only complaint is that we didn't find this tool sooner. We've use other email tools for ...

Easy to use, powerful automated outreach

What do you like best? Simple campaign management. I can easily juggle multiple lists and build email sequences for each. I make use of templates and clone campaigns I build to easily modify for new campaigns. What do you dislike? So far I don't have any complaints. I'd say there's likely room for improvement on categorizing some of the replies that land in buckets that aren't 100% accurate, but given the keywords/sentiment in some replies I can see why it's not perfect. What ...

Great tool to streamline email process

What do you like best? I really like the inbox grouping by reply category which works great. I also like the option to reply to the email from within Reply.io. What do you dislike? some parts of the user interface are a bit cumbersome to use and the website is quite slow at times. These are small issues though and do not impact the overall usability of the service. What problems are you solving with the product? What benefits have you realized? vs using my outbound email ...

Booking more meetings!

What do you like best? I love the ease of use, the flexibility with monthly pricing and the fact that I can book more meetings and put some of my prospecting on autopilot. I use this in addition to the tools in my Hubspot CRM because email sequencing is limited in HS. I also think I get better open and reply rates by using Reply.io. Until Hubspot can offer the features of Reply.io, I will absolutely rely on this to keep my prospecting game strong. What do you dislike? Sometimes the ...

Great Email Campaign Tool

What do you like best? Great and easy to set up campaigns. What is totally cool is that as you are writing your emails for the campaigns it scores it based on a number of categories (e.g. word count, title word count, spam words, negativity, questions, etc.) and gives you a probability of your email being read (like, highly likely, moderate chance). That feature is cool AI What do you dislike? It was difficult to set up due to having and email alias. They have great chat support ...