Reply Reviews in July 2026: User Ratings, Pros & Cons

Perfect for post trade show follow up

What do you like best? It saves me tons of time in my sales role. It also has a feature that rates the likelihood of a response as you are creating the email, which has been accurate and helped me with my other email campaigns. I would say this product saves me about 10 hours per week in email follow up. The only time consuming part is building the campaign and the lists, after that its real turnkey. It also works well for waking up inactive leads. What do you dislike? Sometimes it ...

Reply is great sales tool for email outreach.

What do you like best? It is very easy to setup and use right out of the gate. No training or configuration was required to get my first email campaign sent out. The Support team is also extremely responsive and helpful. I was shocked how fast they responded and helped me troubleshoot and integration question. What do you dislike? It would be helpful to get real-time notifications each time and email is opened or forwarded to someone else. What problems are you solving with the ...

Good tool for cold outreach

What do you like best? Very understandable interface, emails look like they are sent by a real person, attaches available, immediate support in chat + personal manager, statistics for each email sent. The service definitely does its job. What do you dislike? Be prepared that emails won't be sent immediately - each email goes through several checks + service delays each one so there's a feeling that emails are sent by a real person. For 200 emails you should prepare around 4-5 hours ...

Very easy to use. Great support.

What do you like best? Easy to use and nice user interface. Fantastic online support. Best of breed. What do you dislike? Struggling to find something. Lack of integration with my CRM is the only one really, but probably no fault of Reply.io. If only the CRM provider would reach out and join hands. I would have preferred it if some warnings had been given more prominence about CSV format for uploads since a few errors occurred owing to me using the wrong one, which backfired on me ...

Easy to use - Helps Compose Emails

What do you like best? The email composition feature is a great inline checker for writing outbound emails. What do you dislike? I've had the page freeze occasionally but the dev team has worked to decrease the occurrence of that. What problems are you solving with the product? What benefits have you realized? Outbound sales outreach and automation is much easier if with reply than before I started usign it.

Awesome product and customer service

What do you like best? Customer service is just great, they respond right away and will go above and beyond to give clear instructions and make sure your campaigns are going out correctly. They are also super responsive to product feedback and keep you posted on what is in their roadmap which is nice. You never feel like you are just a number, and they do a great job at putting customers first. Overall an incredible company that's added a lot of value to our business. What do you ...

Cold Email Success Through Reply

What do you like best? We really like the ability to check the quality of our email messages before launching campaigns. This has helped us increase our open and response rates. What do you dislike? There isn't anything we truly dislike. The screen load times when jumping between campaigns is often slower than we would like. Recommendations to others considering the product: Work with the customer success team. What problems are you solving with the product? What benefits ...

Good experience so far!

What do you like best? Integrates with salesforce which we plan to use in the future What do you dislike? Nothing comes to mind initially that I would say I dislike. What problems are you solving with the product? What benefits have you realized? Combination of sales outreach & research

Great tool for a small team

What do you like best? Being able to reliably send a large amount of emails and follow ups is invaluable. The flexibility of form fields and scheduling is great, and the intelligence to stop campaigns for folks that reply to emails is a life saver. What do you dislike? Some of the integrations don't update as consistently or as often as I'd like them to, but overall I have very few complaints. There's a learning curve involved to master the platform, but not insurmountable What ...

Reply is a great functional tool, despite needing a bit of enhancement

What do you like best? Reply provides the appearance of intimate, personalized emails which diminishes a lot of the pain associated with cold outbound campaigns. What do you dislike? While this format is excellent for initiating contact, it lacks the versatility necessary for communicating specific product information. Additionally, as this format becomes more widely adopted, the intended audience becomes less receptive to the perception of intimacy. What problems are you solving ...