Reply Reviews in July 2026: User Ratings, Pros & Cons

Making sales/event invites easier!

What do you like best? This has been a great tool for me! I have been able to get emails sent a little easier for my sales and event invites. Being a small business, a lot of the other services that are out there did not makes sense for us and Reply had everything that we needed! What do you dislike? A little tricky to figure out and get running. I also am not able to add people to an email campaign if they are already in one, even if it has been completed.. maybe I need to do some ...

Simply outstanding!

What do you like best? I love using reply.io for its simple user interface and broad array of features. What do you dislike? There really are none that I've seen. If I had to say one, it would be that reply.io only allows up to 1,200 emails a day per account. They do that for our protection, of course, but I want to email more people. Recommendations to others considering the product: Amazing product and customer service!!! I am very impressed by how available the customer ...

First Time Email Marketing

What do you like best? I liked that it was easy to use for someone who is just starting to get into email marketing. I tried out a few tools before settling on Reply because it was easiest to understand. What do you dislike? I would like if there were more integrations and automation. For example, if someone clicks or interacts with a message they enter a new campaign. Recommendations to others considering the product: Try it out and see if its right for you. What problems ...

Excellent emailing marketing tool!

What do you like best? As a beginner, this is SUCH a user friendly platform. I love that it looks and feels like its coming directly from the source, but it can still be so personalized. The "people" tab is my go-to for analyzing and monitoring my results, and creating action plans based off that insight. What do you dislike? Not being able to incorporate more design aspects into email templates What problems are you solving with the product? What benefits have you realized? ...

Easy to use + Great Reporting/Analytics Tools

What do you like best? The Reply.io Interface is extremely easy to use. You don't really need to train anyone to use it as each function is pretty self-explanatory. The reporting tools and analytics are also great and I love the option to A/B test which some other platforms don't have or charge extra for. What do you dislike? There's not much to dislike but it could be a little cheaper. What problems are you solving with the product? What benefits have you realized? I'm able ...

Great Tool for Initial Outreach/Tracking

What do you like best? - Easy to use, both adding people and sending email journeys out - The best thing is creating a journey and knowing that the emails are going to be sent out from your mailbox, in a good format and with tracking on it - Able to report data on click rates/reply rates etc and adjust emails accordingly What do you dislike? The downsides are few - considering the price and the useability The platform does have a couple of glitches and sometimes takes a ...

The best tool for sending out drip campaigns

What do you like best? The campaign creation basically plug and play, I got it started in 20 minutes. Their scoring feature is great, quickly found issues in our email copy which we already fixed and implemented. What do you dislike? Sending schedule settings could be improved to make it more clear what settings apply where, but it was just a few minutes to figure out. What problems are you solving with the product? What benefits have you realized? Sending drip campaigns to ...

Simple and Effective Email Platform - Amazing Chrome and Linkedin extension

What do you like best? We love the simplicity of the software. Upload a list in minutes, create a sequence then start sending out emails. Reports and data on open rates and replies are very useful. The Linkedin and Chrome extension is one of the best tools around. You can add people on linkedin then directly add them to a email sequence with their contact information included. It has been amazing to add in new leads. What do you dislike? It should autosave data in steps in ...

Great product and great customer service

PROS & CONS What are the best aspects of this product? Replay is easy to use and it helps us to achieve out emailing goals. It is intuitive in categorizing email responses and it provides me with reporting for stats on a weekly basis. Its customer service is one of the best. Whenever I have some issue or questions they answer immediately. I like that you can reach them on Skype, screen share and etc. They use everything in order to help you. What aspects are problematic or could work ...

It helps you to increase your email campaign success

PROS & CONS What are the best aspects of this product? Reply.io is easy to set up and helps us to create our campaigns easily. All we have to do is to set up our email address for launching emails via this product, we are able to set up our campaigns and to add people on that campaigns. I cannot really express how much I’m satisfied from its customer service, they are responsive and always ready to help. What aspects are problematic or could work better? I had some issues when ...