Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Engaging platform to solve client needs

What do you like best? always accessible client experience not only on our website but on media platforms as well. What do you dislike? with the email and social media feed sometimes it can be overwhelming Recommendations to others considering the product do it not only would you feel more connected with your client base you will see a increase in purchases related to the better connectivity What business problems are you solving with the product? What benefits have you realized? ...

Great value and tool for the money - easy to use and very helpful!

What do you like best? The depth of the entire product suite for the price. You have the ability to completely customize your chatbot and even create flows to improve your conversion rate. For a while (until I got into trouble with my suppliers, I was able to offer an abandoned cart coupon as a pop-up. I also love how everything is integrated across channels>>Shopify, fb messenger, ig (though I can't really seem to reply to comments from within reamaze easily and even email. It's ...

Excellent!

What do you like best? Makes providing support to our customers simple and user friendly. What do you dislike? Nothing to dislike, the product does what it needs to, and support is on hand if you need them. Recommendations to others considering the product Reamaze lets you provide quick and simple support to your customers via multiple channels, new users can be trained on its use within minutes. What business problems are you solving with the product? What benefits have you realized? ...

Game changer for your business

What do you like best? We have all our emails, social media accounts, which transfers to slack all automated because of this service. What do you dislike? Nothing I can think of... Maybe that it's not free? haha What business problems are you solving with the product? What benefits have you realized? Not missing out on responding to customers asap.

They live what they preach!

What do you like best? Super user friendly interface that makes it easy to connect to customer. They continue to improve the platform and they take your feedback seriously. Some of my request got implemented promptly. Reamaze has great API and connects to many platforms. What do you dislike? Wish there was a 'favorite screen' for each user. My dashboard has a lot of menus, gets a bit overwhelming. Recommendations to others considering the product Go for it, I highly recommend Reamaze. ...

Best Switch Ever From Gorgias!

What do you like best? I like how I can see live stream when customers are online, and what their typing during chat. It really comes in handy. What do you dislike? Nothing really, I used many other companies till Reamaze, discontinued our plan with others, and this is by far the best. Recommendations to others considering the product If we can have better chat looks, make it look more up to date. I would love to also have the notification sound on for Safari. It works from Chrome but ...

Great Solution

What do you like best? Re:amaze has an easy to use interface and is customizable for all business sizes. What do you dislike? Would love a way to create custom ""Folders" for the Inbox to better organize incoming emails. Recommendations to others considering the product Definitely recommend. I tested several HelpDesks and found Re;amaze to be the best. Excellent customer service too. What business problems are you solving with the product? What benefits have you realized? I love how ...

Very easy to keep up with your buisness

What do you like best? I like that it is live action with our customers. It updates very fast and I can separate inquires in easy categories. What do you dislike? At this moment this program is great and making my job easy. Recommendations to others considering the product This will keep everything in 1 program, and make it easier to assist your customers and employees. Its easy to understand and follow. It live and fast response. What business problems are you solving with the ...

Re:amaze is Awesome

What do you like best? The best thing I like about re:amaze is that is allows be to get emails/messages all in one place- i don't have to check Facebook, email and site messages What do you dislike? My facebook channel sometimes gets disconnected What business problems are you solving with the product? What benefits have you realized? The biggest benefit is time saved and no missed communication with customers

Everything in One Place

What do you like best? I love that I can have my Instagram and Facebook comments come to the same place that all other customer inquiries and emails come to! It's also nice that there are different widgets next to each different What do you dislike? I do wish you could search by email content as well-- For instance, if we have a return processing for an order say 45678, I can't just type in 45678 in the search bar and have it pop up, unless it's in the title. But that is an easy fix, as ...