Reamaze Reviews in June 2026: User Ratings, Pros & Cons

BEST CHAT/SUPPORT DESK APP FOR SHOPIFY

What do you like best? We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there. Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service. ...

The absolute BEST Help-Desk Platform for Shopify & more!

What do you like best? Reamaze helps bring down customer service costs while providing great customer self-service and a great experience for both the customer and customer service rep. I'm also in love with Reamaze's support team. They're incredibly helpful and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. What do you dislike? The classic live chat could be improved. Sometimes it's slow and acts up. ...

Re:amaze

What do you like best? Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying mood. What do you dislike? I think features that I would like to see are an option to either respond via email as I do now- or go directly to the site where the comments are originating from. Maybe you have that ...

Great support product

What do you like best? That a conversation can go from a chat with a client to an email and back again. Also that I can respond via a mobile device. What do you dislike? Process of attaching files. I wish they showed inline with a conversation with the text that references the image. What business problems are you solving with the product? What benefits have you realized? Providing customer support for our software product. We are better equipped to provide support no matter where we ...

Re:amaze will help organize your team workflow and increase efficiency to free up time.

What do you like best? Personal Accountability, as well as how smart the filter and email sorting is. It makes allocating responsibilities among the team easier and more efficient. What do you dislike? How hard it is to forward, cc, do some normal email functions. I wish I could import my outlook contacts and have a personal email section of reamaze so that i could eliminate my use of outlook. I also wish the bolded emails were more bold. Recommendations to others considering the product ...

Best User Experience for Our Needs

What do you like best? The Live view is very useful. Chat is always responsive and our customers love the simplicity. What do you dislike? Would like a little more customization options. Especially on the support portal What business problems are you solving with the product? What benefits have you realized? Its our complete technical support solution. It keeps us in communication with everyone of our clients in an efficient manner and allows us to resolve issues quickly and effortlessly.

Very intuitive and easily configured

What do you like best? The configurability and administration is easy to learn. I like the multi- brand feature and all the modern communication channels (chats, SMS, email with IM style chat (rather than live chat. The “embeddablles” builder is flexible and efficient, too. Lastly, the FAQ ( Knowledge Base feature is great. Altogether the help desk does a great job of timely help and self service for my customers What do you dislike? More customizations for the embedable lightbox and ...

Reamaze makes answering customer inquiries easier than ever.

What do you like best? The layout of the main screen allows you to quickly see how many customers you have to help. What do you dislike? The several different tabs be difficult to differentiate depending on your setup. What business problems are you solving with the product? What benefits have you realized? We receive several customer calls, emails, and messages each day. Reamaze helps us keep this answered quickly.

Re:amaze review

What do you like best? Ability to answer web based chats to my site What do you dislike? After using other solutions your interface is behind solutions like servicenow/slack and other similar tools What business problems are you solving with the product? What benefits have you realized? Customers contacting via web/text

Pretty good customer service system

What do you like best? I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list What do you dislike? I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc., as I'm always nervous of what's actually displaying (if we've had internal ...