Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Userfriendly and Innovative

What do you like best? You are able to cutomize the setup to your specific case and needs. What do you dislike? We have a number of small sites,, each having a specific support manager. Currently the pricing structure is more friendly if you are running few larger sites. What business problems are you solving with the product? What benefits have you realized? Moving more support requests away from phone support, to email or chat based support.

Nice way to centralize all our support channels

What do you like best? I like that everything come in to a central place so multiple people can access responding to customer questions What do you dislike? we tend to accidientally have two people working on a customer at the same time. They have stuff to mitigate that but it does still happen on occasion. Wish it supported Instagram DMs and Reddit messages too. What business problems are you solving with the product? What benefits have you realized? bringing all our customer service ...

Easy to Use

What do you like best? Easy to assign and see which emails are for me. It's easy to resolve and archive emails What do you dislike? Not enough ways to sort emails personally. It would be nice to sort emails to different groups What business problems are you solving with the product? What benefits have you realized? Email for customers to contact our support staff without giving out full names

Pretty good

What do you like best? Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support. What do you dislike? I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it, it works quite well... if ...

Re:amaze review

What do you like best? Ability to answer web based chats to my site What do you dislike? After using other solutions your interface is behind solutions like servicenow/slack and other similar tools What business problems are you solving with the product? What benefits have you realized? Customers contacting via web/text

Love this App!

What do you like best? I absolutely love this app and it is worth the cost per month. It works SO WELL and gives our site such a professional feel. I have had a lot of clients reach out through it and because they get my personal attention, they have become very loyal customers. I REALLY love that there is an app so I can reply anywhere that I am located. What do you dislike? Nothing so far! There is a LOT that I am still learning about this app and I feel like it will take a while to ...

We have tried a number of systems for email management, however, Reamaze has been the best by far!!

What do you like best? I love the support, I love the innovation of the product over time. I like the flexibility of the system that allows the user to customize. What do you dislike? I would love it if it were a little easier to create a response template (for example right inside an email I would love real time record of customer reviews. For example where in the time sequence of a conversation did customer satisfaction response come in. I would love it articles could be assigned ...

Great Multi-Channel Support Tool

What do you like best? We like how you can consolidate all of your messaging with customers on all channels into one platform. We also like the FAQ Articles and the ability to embed them. Plus the chat bot is able to search FAQ to prevent unnecessary customer service contacts. What do you dislike? We have had problems filtering Facebook messages that have already been answered by our Messenger bot. I would like to see tighter integration to channels like Amazon, eBay, Walmart, etc.... to ...

Best All-In-One Solution!

What do you like best? Reamaze is great for tying in multi-brands, and multi-channels all-in-one. No needs for separate accounts, etc. What do you dislike? Would like for Reamaze to track CallerID with AirCall so we know who left us a message and the voicemail is tied to the Customer Account in Reamaze. What business problems are you solving with the product? What benefits have you realized? We own/manage multiple brand eCommerce companies and Reamaze is awesome for getting everything ...

Simply... well... amazing!

What do you like best? I have a simple to use interface that keeps me on track! What do you dislike? I’d like an option to bulk resolve on mobile devices. Having to go in one at a time is annoying! What business problems are you solving with the product? What benefits have you realized? Customer service in an instant! Being in contact w my customers in a timely manner has increased our productivity!