Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Love This Program

What do you like best? The ability to talk to customers in real time is just amazing. Plus to see the progress where they are at in the checkout process. What do you dislike? I honestly think there are no issues with this program. It is that great What business problems are you solving with the product? What benefits have you realized? The problem we are solving is if customers get frustrated and cannot find something on the website, we can step in and help them find it. This way, we ...

Simplifies Group Customer service

What do you like best? This system keeps things from falling through the cracks. We like being able to see who is working on a project What do you dislike? Sometimes attachments don't process correctly Recommendations to others considering the product Pretty painless switch. We enjoy the Shopify integrations. What business problems are you solving with the product? What benefits have you realized? clear, effective CS communications are much easier. We now have a much quicker response time.

No forgotten emails

What do you like best? Gives me a central location for emails that need to be responded to. They remain there until acted upon. What do you dislike? Forwarding messages from a company email address that is not a subscribed user causes the message to import as the company email rather than the client email. I need the ability to split threads as clients often pick an old email to respond to when making a new request. What business problems are you solving with the product? What benefits ...

review

What do you like best? let customers contact us on the fly via chat What do you dislike? have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works What business problems are you solving with the product? What benefits have you realized? customers can chat us in real time so we can book more

BEST PPROGAM EVER

What do you like best? REALLY SIMPLIFIES THE BUSINESS ATMOSPHERE AND ALLOWS WORK FLOW TO WORK SEAMLESSLY. What do you dislike? WOULD PREFER TO HAVE MORE PRIVACY BETWEEN COWORKERS, Recommendations to others considering the product THIS IS AN AMAZING PROGRAM AND WOULD RECOMMEND IT TO ANY OTHER BUSINESS LOOKING TO MAKE THERE EMPLOYEES LIFE EASIER IN ADDITION TO THERE CUSTOMERS LIFE EASIER. THE ONLY THING WE REGRET IS NOT DOING IT SOONER. What business problems are you solving with the ...

we really love this solution

What do you like best? how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. What do you dislike? admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? multiple streams of customer ...

Pleasant and aesy to use

What do you like best? I like how easy Re-Amaze is to navigate and communicate with customers. What do you dislike? I haven't found anything that I dislike yet. What business problems are you solving with the product? What benefits have you realized? Cutomer service, its easy to streamline conversations with customers and co-workers.

Easy email client for any business, small or large

What do you like best? Multiple email accounts can be linked to 1 primary email, and assigned to anyone within the company What do you dislike? Small delays on receiving pictures but other than that it works well. What business problems are you solving with the product? What benefits have you realized? Technical support, order, and customer service.

I really do love Re:amaze

What do you like best? The clean lines and design is very simple to use compared to other platforms. We have used several other companies and they have not been as inclusive. What do you dislike? I would like a program with costume skins or colors that can be adjusted. What business problems are you solving with the product? What benefits have you realized? We help provide technical assistance as well as any other order questions a customer has.

Perfect for Shopify - Not so if you also Amazon!

What do you like best? Awesome support and an ever improving connection with Shopify. What do you dislike? Not yet having integrated with Amazon messages for Customer Support Recommendations to others considering the product Awesome for Shopify - not so for Amazon Support! What business problems are you solving with the product? What benefits have you realized? Customer Support