9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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P
Paul
05/23/24
This review is for the excellent…
This review is for the excellent customer service advisor Sunny B who helped today with a VAT payment record issue. He took the time to listen to my problem, confirmed he understood the issue. Then through the screen share he confirmed again what the issue was and then explained/ guided me on how to fix the issue. He was knowledgeable on this and my issue was fixed within a couple of minutes.
MS
Mr Stephen Bate
05/23/24
Joseph was amazing
Joseph was amazing and resolved all my queries and worries in just one phone call and screen share. I'm new to QB's Online and he was able to help me tremendously and saved me lots of time
J
jelf
05/23/24
Suresh was very helpful
Date of experience: May 23, 2024
PW
Paul Williams
05/23/24
Simply the best
Simply the best. The customer support is second to none and best value of any account programmes.
J
jelf
05/23/24
Suresh was very helpful
Date of experience: May 23, 2024
MC
Mike Campbell
05/23/24
Excellent technical support for Payroll
Difficulty with an obscure facet of Maternity Pay in Payroll was swiftly and professionally resolved by Joseph. Thanks for the support.
PW
Paul Williams
05/23/24
Simply the best
Simply the best. The customer support is second to none and best value of any account programmes.
P
Paul
05/23/24
This review is for the excellent…
This review is for the excellent customer service advisor Sunny B who helped today with a VAT payment record issue. He took the time to listen to my problem, confirmed he understood the issue. Then through the screen share he confirmed again what the issue was and then explained/ guided me on how to fix the issue. He was knowledgeable on this and my issue was fixed within a couple of minutes.
MC
Mike Campbell
05/23/24
Excellent technical support for Payroll
Difficulty with an obscure facet of Maternity Pay in Payroll was swiftly and professionally resolved by Joseph. Thanks for the support.
MS
Mr Stephen Bate
05/23/24
Joseph was amazing
Joseph was amazing and resolved all my queries and worries in just one phone call and screen share. I'm new to QB's Online and he was able to help me tremendously and saved me lots of time
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
