9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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JM
Jackie Melling
05/30/24
Excellent customer service
Date of experience: May 30, 2024
M
Mohammed
05/30/24
Call back response and resolving the…
Call back response and resolving the payroll query John was great, within mins of requesting a call back, i was already on the phone with John. with in 20mins the query was reslolved, very happy with the service
J
Jo
05/30/24
Helpful and knew his stuff
Helpful and knew his stuff. Resolved the issue
MP
Mr Paul Harrup
05/30/24
Well worth the time
Chijoke was very patient and helpful. The call lasted slightly longer than he had expected, due to some HMRC oddities, but he happily stayed the extra time and helped me resolve the issue. He has also send some additional information i requested in a very timely manner. All in all very happy.
BC
Bob Challinor
05/30/24
Rachael was extremely helpful and…
Rachael was extremely helpful and followed through my case/problem to a successful conclusion. Very considerate throughout. Much appreciated
JC
Jason Clark
05/30/24
Great chat and help
Great chat and help
B
Benny
05/30/24
Suresh was soo knowledgeable
Suresh was soo knowledgeable Amazing service
SC
Shaun Crause
05/29/24
Easy to use and help is there when needed
Getting help with navigating finance and using Quickbooks from the Quickbooks team is brilliant - they are super helpful and understand the issues that one can encounter
CC
Colin Collenette
05/29/24
Auto add rules not working
Your staff member was very courteous and knowledgeable and resolved my issue promptly .
CW
carole walker
05/29/24
Very helpful and patient
Date of experience: May 29, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
