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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 551-560 out of 648

RG

Robin G

03/06/19

4 out of 5

"Great Customer support to learn more than I can imagine"

What do you like best about Qualtrics Customer Experience? I wasn't sure what I was getting into with Qualtrics to improve my customer service data. They have held my hand when needed, expanded my thinking and never made me feel dumb or finished. They invest from the beginning and keep on going.

PG

Paul G

03/06/19

4 out of 5

"Jack of all trades but a master of none"

What do you like best about Qualtrics Customer Experience? The endless possibilities of the platform, with some parts are half baked.

ES

Executive Sponsor in Government Administration

03/06/19

4 out of 5

"Great Way to Capture Feedback"

What do you like best? Enjoy the flexibility of the platform to custom build surveys, reports, dashboards and distributions based on a unique need we might have

AU

Anonymous User

03/06/19

3.5 out of 5

"Good functionality with some confusing experiences"

What do you like best about Qualtrics Customer Experience? Overall, it's pretty easy to get up and running with the system. If I want to deploy a survey that's really easy, the surveys (in general) look good, and building dashboards and reports is relatively straightforward

ES

Executive Sponsor in Media Production

03/06/19

3.5 out of 5

"Good functionality with some confusing experiences"

What do you like best? Overall, it's pretty easy to get up and running with the system. If I want to deploy a survey that's really easy, the surveys (in general) look good, and building dashboards and reports is relatively straightforward

OL

Orlando L

03/06/19

3.5 out of 5

"Customer Experience or Voice of the Customer - Identity Crisis?"

What do you like best about Qualtrics Customer Experience? The tool aspires to be a great tool to help with experience data to support an organization.

TZ

Thomas Z

01/08/19

5 out of 5

"Qualtrics is great survey software"

What do you like best about Qualtrics Customer Experience? The website/software is relatively easy to use. I previously was a SurveyMonkey user, since we switched over to Qualtrics, I have found it easier to use than SurveyMonkey and use it more.

AU

Anonymous User

12/20/18

5 out of 5

"Qualtrics"

What do you like best about Qualtrics Customer Experience? What I liked most about qualtrics, is that they were started up by BYU students out of Provo, and made something awesome. It is a professional survey site, that isn't ghetto like surveymonkey or the other free survey sites.

AM

Amber M

11/07/18

5 out of 5

"Extremely Useful"

What do you like best about Qualtrics Customer Experience? I love using qualtrics, there is so much versatility in the use of the software. I can do so many different survey functionalities in this software. There are so many features which all work seamlessly together.

AU

Anonymous User

09/19/18

4 out of 5

"Simple to use for survey"

What do you like best about Qualtrics Customer Experience? the function like skip logic, display logic work amazing. What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].