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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 561-570 out of 648

AU

Anonymous User

09/18/18

5 out of 5

"Great option for self report measures for research "

What do you like best about Qualtrics Customer Experience? I like the easy navigation of qualtrics. You can easily move from one questionnaire to another and quickly generate reports to sort answers by frequency.

AU

Anonymous User

07/31/18

4 out of 5

"A great survey tool"

What do you like best about Qualtrics Customer Experience? In-built functionalities to facilitate branching logic, adding questions of various types and live preview of your survey. Also, you can make quick changes to question sequences and can design skip rules and display logic on the go. The display logic and skip rules are visible against each question meaning that you can review the logic applied to the question without any efforts.

AU

Anonymous User

07/05/18

4 out of 5

"Great tool for data collection and communication"

What do you like best about Qualtrics Customer Experience? We are currently using Qualitrics CX suite with Visualize dashboards. The survey platform is easy to set up and use. It also provides the easy integration with Salesforce in very easy click-to-setup manner. Visualize dashboards are a bit complicated but once you understand the logic, it gives you very nice idea about your research and where your campaign stands.

AK

Ashu K

06/07/18

5 out of 5

"Best customer service by Qualtrics"

What do you like best about Qualtrics Customer Experience? On call support from their team is the best experience What do you dislike about Qualtrics Customer Experience?

JF

Jamie F

05/01/18

4.5 out of 5

"Qualtrics "

What do you like best about Qualtrics Customer Experience? The platform is user friendly and I’ve never had any problems connecting to or interacting with the program

JF

Jamie F

05/01/18

4.5 out of 5

"Qualtrics "

What do you like best about Qualtrics Customer Experience? The platform is user friendly and I’ve never had any problems connecting to or interacting with the program

AU

Anonymous User

04/19/18

4 out of 5

"Work Surveys"

What do you like best about Qualtrics Customer Experience? Makes taking surveys easy and quick without the hassle. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

04/19/18

3.5 out of 5

"Qualtrics Review"

What do you like best about Qualtrics Customer Experience? I love that the surveys are easy to create, you can use skip logic, and you can customize the survey links you send out.

AU

Anonymous User

04/12/18

5 out of 5

"Qualtrics Customer Experience is AMAZING"

What do you like best about Qualtrics Customer Experience? Attention to detail. I don't feel rushed. Great listeners and willing to find answers and solutions to my problems

AU

Anonymous User

04/11/18

1 out of 5

"Buy something else"

What do you like best about Qualtrics Customer Experience? I like the visualization tools in reporting What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].