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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 541-550 out of 648

AI

Administrator in Government Administration

03/06/19

4.5 out of 5

"Powerful but Confusing"

What do you like best? Qualtrics is very powerful and allows customization to meet specific needs.

LJ

Lourdes J

03/06/19

4.5 out of 5

"Intuitive platform with stellar support "

What do you like best about Qualtrics Customer Experience? The quality of the software and the amount of data that can be garnered and utilized along with easy customization

DW

David W

03/06/19

4.5 out of 5

"Changing culture one review at a time"

What do you like best about Qualtrics Customer Experience? Qualtrics provides our staff with real time feedback from our Customers, and the ability to take ownership of issues quickly, before the escalate into stories that hurt the Brand! The dashboards encourage staff to seek out high performers who can take a leadership role and mentors them on raising the CX bar! It's a real Culture changer!!

SL

Stephanie L

03/06/19

4.5 out of 5

"Great CX platform"

What do you like best about Qualtrics Customer Experience? I love the stat tools available within Qualtrics! I'm able to have deeper insights into our customer data because of the sophisticated ways we can now analyze our customer feedback.

UI

User in Computer Software

03/06/19

4.5 out of 5

"Pretty good!"

What do you like best? I'd say that the insights provided by the Qualitric Customer Experience was pretty useful. The UI is nice too! Easy to navigate

DW

David W

03/06/19

4.5 out of 5

"Changing culture one review at a time"

What do you like best about Qualtrics Customer Experience? Qualtrics provides our staff with real time feedback from our Customers, and the ability to take ownership of issues quickly, before the escalate into stories that hurt the Brand! The dashboards encourage staff to seek out high performers who can take a leadership role and mentors them on raising the CX bar! It's a real Culture changer!!

SL

Stephanie L

03/06/19

4.5 out of 5

"Great CX platform"

What do you like best about Qualtrics Customer Experience? I love the stat tools available within Qualtrics! I'm able to have deeper insights into our customer data because of the sophisticated ways we can now analyze our customer feedback.

UI

User in Computer Software

03/06/19

4.5 out of 5

"Pretty good!"

What do you like best? I'd say that the insights provided by the Qualitric Customer Experience was pretty useful. The UI is nice too! Easy to navigate

SW

Shawn W

03/06/19

4 out of 5

"Great Start - More Work in Academics Needed"

What do you like best about Qualtrics Customer Experience? I love the ability to collect multiple data points in a user-friendly format. I LOVE Vocalize (the concept).

PG

Paul G

03/06/19

4 out of 5

"Jack of all trades but a master of none"

What do you like best about Qualtrics Customer Experience? The endless possibilities of the platform, with some parts are half baked.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].