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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 501-510 out of 648

AU

Anonymous User

03/07/19

5 out of 5

"Qualtrics is a new product for us"

What do you like best about Qualtrics Customer Experience? I really like the amount of data that we are getting so far. I feel like the options are limitless and we can create something great.

MP

Melissa P

03/07/19

5 out of 5

"Qualtrics Customer Experience is great!"

What do you like best about Qualtrics Customer Experience? I love how much Qualtrics can customize our business needs. We work with a complicated structure and Qualtrics helps us every step of the way!

UI

User in Sporting Goods

03/07/19

5 out of 5

"EMEA Qualtrics User"

What do you like best? All of the additional features, connectors, APIs etc What do you dislike?

AU

Anonymous User

03/07/19

5 out of 5

"Qualtrics is simply impressive"

What do you like best about Qualtrics Customer Experience? I really appreciate the innovations that Qualtrics continues to bring. They go above and beyond and continue to surprise us with their new features.

IC

Internal Consultant in Health, Wellness and Fitness

03/07/19

5 out of 5

"Qualtrics is simply impressive"

What do you like best? I really appreciate the innovations that Qualtrics continues to bring. They go above and beyond and continue to surprise us with their new features.

AU

Anonymous User

03/07/19

5 out of 5

"EMEA Qualtrics User"

What do you like best about Qualtrics Customer Experience? All of the additional features, connectors, APIs etc What do you dislike about Qualtrics Customer Experience?

AI

Administrator in Automotive

03/07/19

5 out of 5

"Qualtrics is a new product for us"

What do you like best? I really like the amount of data that we are getting so far. I feel like the options are limitless and we can create something great.

UI

User in Aviation & Aerospace

03/07/19

4.5 out of 5

"End User Experience"

What do you like best? I like the graphic interface.that Qualtrics uses to show which areas would have the most impact in improving our customer impact.

AU

Anonymous User

03/07/19

4.5 out of 5

"Review NPS and customer feedback on monthly reports"

What do you like best about Qualtrics Customer Experience? I like the ease of the platform. I am able to review customer feedback in a dashboard that is easy to comprehend and create data spreadsheets of my own.

UI

User in Aviation & Aerospace

03/07/19

4.5 out of 5

"End User Experience"

What do you like best? I like the graphic interface.that Qualtrics uses to show which areas would have the most impact in improving our customer impact.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].