Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
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Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 381-390 out of 648
AU
Anonymous User
08/28/19
"Great Product but a loosey goosey operation with too much employee turnover and slow responsiveness"
What do you like best about Qualtrics Customer Experience? Easy to use, but powerful enough to customize. Dashboarding and Text Analysis
AU
Anonymous User
08/28/19
"Great Product. Implementation and support could do better."
What do you like best about Qualtrics Customer Experience? Great Product with very good analytics and UI What do you dislike about Qualtrics Customer Experience?
AU
Anonymous User
08/28/19
"Great survey platform with the most functionality"
What do you like best about Qualtrics Customer Experience? Out of the all the survey tools I have tried, Qualtrics has the most flexibility and functionality, with an user-friendly layout. Building surveys is easy and intuitive, and the website offers a lot of material to build a knowledge on market research subject.
AU
Anonymous User
08/28/19
"Good, not Great"
What do you like best about Qualtrics Customer Experience? I like how many different functions are available within the single platform - i.e., surveys with multiple invite methods (including intercepts), closed-loop ticketing, dashboards, text analytics, etc.
SK
Stefanie K
08/28/19
"Professional survey system allowing for powerful analysis"
What do you like best about Qualtrics Customer Experience? Great system, the Research Core allows for complex survey logic, and provides helpful tips how to create good surveys and provides the ability to create reports for the answers to share with customers. We enjoy the dashboards because of their ability to display data in a professional manner in brand colors, that can easily be evaluated by anybody on the team. Preset filters allow for a quick glance, but adaptive filtering allows ...
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AU
Anonymous User
08/28/19
"Acceptable Product"
What do you like best about Qualtrics Customer Experience? I like the ease of creating and deploying surveys within the tool, the analytics on surveys and tracking information is also extremely useful.
AU
Anonymous User
08/28/19
"Powerful Survey tool but integration is difficult"
What do you like best about Qualtrics Customer Experience? The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with.
NM
Nick M
08/28/19
"Deep Dive CX Data With Ease"
What do you like best about Qualtrics Customer Experience? Review customer experience data with ease, and ability to filter down to low level (individualized scores/KPIs) or high level for company totals. Amazing platform, and were only at the tip of the iceberg.
IH
Inger H
08/28/19
"Qualtrics saves time and makes it easy to gather the correct information we need"
What do you like best about Qualtrics Customer Experience? The platform is easy to use, and has a ton of helpful templates
UI
User in Computer Software
08/28/19
"Powerful Survey tool but integration is difficult"
What do you like best? The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].