Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
Maximize customer satisfaction with Qualtrics Customer Experience.
Add to compare
Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Filter results
Sort by :
Showing 371-380 out of 648
AU
Anonymous User
08/28/19
"Great visual tool with adaptability"
What do you like best about Qualtrics Customer Experience? The most useful part are the CX dashboards What do you dislike about Qualtrics Customer Experience?
AU
Anonymous User
08/28/19
"Product is getting better every year...company specific support - not so much"
What do you like best about Qualtrics Customer Experience? They really invest in evolving their product and taking feedback from their customers and implementing it.
AU
Anonymous User
08/28/19
"supports are good"
What do you like best about Qualtrics Customer Experience? timely response from the support team, also our account team was able to connect me directly to our technical account manager, that's very helpful
AJ
Amy J
08/28/19
"New User Experience"
What do you like best about Qualtrics Customer Experience? The flexibility and tremendous amount of valuable feedback we will gain from this software. I like the dashboard and found overall the software easy to use. The reporting piece will be very important to improving our customers experience. I appreciate the file upload ease of use, and how much data is able to be sliced and diced. I look forward to learning what is important to both or internal and external customers.
AU
Anonymous User
08/28/19
"First time user"
What do you like best about Qualtrics Customer Experience? The Level of customer support is great. The tool itself is very user friendly.
AI
Administrator in Marketing and Advertising
08/28/19
"Very versatile but complex survey tool"
What do you like best? It's pretty easy to get a simple survey up and running. The basic tools are intuitive and help screens are always available.
AU
Anonymous User
08/28/19
"Efficient CX Management"
What do you like best about Qualtrics Customer Experience? The dashboard is very versatile, configurable and fast to load. I can manage insights, hot alerts, data requests and text analytics from a single dashboard with a great deal of efficiency.
TS
Tanvi S
08/28/19
"Great Customer Experience Platform!!"
What do you like best about Qualtrics Customer Experience? Not only it helped us get all the surveys at one place but the analytics are awesome. How we can analyze data in the platform with additional feature of Text IQ is very helpful. The Dashboard makes thing easy to see for management.
AJ
Amy J
08/28/19
"New User Experience"
What do you like best about Qualtrics Customer Experience? The flexibility and tremendous amount of valuable feedback we will gain from this software. I like the dashboard and found overall the software easy to use. The reporting piece will be very important to improving our customers experience. I appreciate the file upload ease of use, and how much data is able to be sliced and diced. I look forward to learning what is important to both or internal and external customers.
AU
Anonymous User
08/28/19
"Easy to use"
What do you like best about Qualtrics Customer Experience? It is easy to use with our staff. They are able to complete with out a hassle.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].