Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
Maximize customer satisfaction with Qualtrics Customer Experience.
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Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 391-400 out of 648
AU
Anonymous User
08/28/19
"First time user"
What do you like best about Qualtrics Customer Experience? The Level of customer support is great. The tool itself is very user friendly.
AI
Administrator in Financial Services
08/27/19
"Qualtrics Intercept Surveys"
What do you like best? Flexibility of the platform & ease of implementation via GTM What do you dislike?
AI
Administrator in Automotive
08/27/19
"Qualtrics CX Democratizes Customer Feedback but has yet to realize its full potential"
What do you like best? Easy to build surveys, dashboards, and filters. Controllable and customizable permissions, flexible user admin and organizational options.
AI
Administrator in Real Estate
08/27/19
"My Qualtrics experience"
What do you like best? The customer experience is superb. Reps are highly responsive, understand urgency, are friendly, and most importantly, knowledgeable.
AI
Administrator in Information Services
08/27/19
"Best in the Market; Room for Improvement"
What do you like best? The XM platform is intuitive, flexible, and completely self-serve. You can design and launch a survey in hours, not weeks or months. The sales and AM staff are responsive & respectful. The platform offers a variety of features / functionality not found in other tools. The Stats IQ and Text IQ make quick work of otherwise laborious insights.
AI
Administrator in Machinery
08/27/19
"New Qualtrics customer"
What do you like best? Still learning the tool. Some areas are easy to use others not as much / user friendly.
IC
Internal Consultant in Wholesale
08/27/19
"Allowed us to level up our CX Experience"
What do you like best? Allowed us to almost completely forgo outside suppliers and consolidate our Insights and CX work in one platform.
AU
Anonymous User
08/27/19
"Qualtrics Intercept Surveys"
What do you like best about Qualtrics Customer Experience? Flexibility of the platform & ease of implementation via GTM What do you dislike about Qualtrics Customer Experience?
AI
Administrator in Information Technology and Services
08/27/19
"Great and responsive team"
What do you like best? I like how the team is accessible on an individual basis. Each member that has helped me listened to my problem and genuinely tried to solve it rather than reading a script or directed me to a How To page.
RE
Roger E
08/27/19
"We are programming surveys and connecting databases"
What do you like best about Qualtrics Customer Experience? - Quick changes to surveys - surveys and results in real time
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].