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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 281-290 out of 648

AU

Anonymous User

11/15/19

4 out of 5

"Qualtrics CX Expert"

What do you like best about Qualtrics Customer Experience? I like that it allows me to create dashboards quickly and easily

UI

User in Computer Software

11/15/19

4 out of 5

"Qualtrics CX Expert"

What do you like best? I like that it allows me to create dashboards quickly and easily

UI

User in Education Management

11/08/19

4.5 out of 5

"Accessible & Reliable"

What do you like best? I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.

AU

Anonymous User

11/08/19

4.5 out of 5

"Accessible & Reliable"

What do you like best about Qualtrics Customer Experience? I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.

UI

User in Education Management

11/08/19

4.5 out of 5

"Accessible & Reliable"

What do you like best? I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.

AU

Anonymous User

11/08/19

4.5 out of 5

"Accessible & Reliable"

What do you like best about Qualtrics Customer Experience? I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.

AI

Administrator in Medical Devices

11/01/19

5 out of 5

"Qualtrics Review (just over 1 year of use)"

What do you like best? What I like most is that there's always someone at Qualtrics to help, whether it's an account rep or support. Plus, the huge library of resources!

AU

Anonymous User

11/01/19

5 out of 5

"Qualtrics Review (just over 1 year of use)"

What do you like best about Qualtrics Customer Experience? What I like most is that there's always someone at Qualtrics to help, whether it's an account rep or support. Plus, the huge library of resources!

AU

Anonymous User

10/29/19

4 out of 5

"Qualtrics CX"

What do you like best about Qualtrics Customer Experience? The ability to design survey/dashboard/analytics for insights What do you dislike about Qualtrics Customer Experience?

AI

Administrator in Machinery

10/29/19

4 out of 5

"Qualtrics CX"

What do you like best? The ability to design survey/dashboard/analytics for insights What do you dislike?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].