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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 271-280 out of 648

AJ

Alexandria J

03/11/20

4 out of 5

"Robust Platform"

What do you like best about Qualtrics Customer Experience? Qualtrics is a very robust platform with many capabilities. When building surveys they offer expert review which can help build a successful survey. They also offer an app which makes it convenient on the go.

AJ

Alexandria J

03/11/20

4 out of 5

"Robust Platform"

What do you like best about Qualtrics Customer Experience? Qualtrics is a very robust platform with many capabilities. When building surveys they offer expert review which can help build a successful survey. They also offer an app which makes it convenient on the go.

UI

User in Biotechnology

03/04/20

5 out of 5

"Qualtrics CX dashboards help make data visualization easily accessible"

What do you like best? Sharing CX dashboards with biz units so they can act on data as soon as trends appear. They don't have to wait for a report to be issued.

AU

Anonymous User

03/04/20

5 out of 5

"Qualtrics CX dashboards help make data visualization easily accessible"

What do you like best about Qualtrics Customer Experience? Sharing CX dashboards with biz units so they can act on data as soon as trends appear. They don't have to wait for a report to be issued.

AI

Administrator in Computer Software

11/17/19

4.5 out of 5

"Qualtrics for dummies"

What do you like best? I like that you can create survey questions from scratch What do you dislike?

AU

Anonymous User

11/17/19

4.5 out of 5

"Qualtrics for dummies"

What do you like best about Qualtrics Customer Experience? I like that you can create survey questions from scratch What do you dislike about Qualtrics Customer Experience?

AI

Administrator in Computer Software

11/17/19

4.5 out of 5

"Qualtrics for dummies"

What do you like best? I like that you can create survey questions from scratch What do you dislike?

AU

Anonymous User

11/17/19

4.5 out of 5

"Qualtrics for dummies"

What do you like best about Qualtrics Customer Experience? I like that you can create survey questions from scratch What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

11/15/19

4 out of 5

"Qualtrics CX Expert"

What do you like best about Qualtrics Customer Experience? I like that it allows me to create dashboards quickly and easily

UI

User in Computer Software

11/15/19

4 out of 5

"Qualtrics CX Expert"

What do you like best? I like that it allows me to create dashboards quickly and easily

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].