Qualified Reviews in July 2026: User Ratings, Pros & Cons

"Excellent Service and Product"

What do you like best about Qualified? From the demo to implementation, we have had a great experience with Qualified. Outside of being a powerful tool, the customer experience has made it an easy and enjoyable implementation. Tanya Mamayenko has gone above and beyond in her support and expertise on helping us getting trained on the platform and getting it up and running properly. Integrations were easily and our sales team is loving it. What do you dislike about Qualified? We have not had ...

"Love Qualified!"

What do you like best about Qualified? It streamlines customers access to speak with a representative. What do you dislike about Qualified? There is nothing to dislike about qualified! What problems is Qualified solving and how is that benefiting you? The issues of customers reaching someone in a timely manner to resolve an account issue! It benefits our company because it is providing much better customer service and therefore, happier customers!

"Amazing solution for reaching customers as quickly as possible!"

What do you like best about Qualified? An easy way to see high intent customers and reach them before they are able to reach us, Speed to lead! Brittany is easy to troubleshoot issues with and discuss possible improvements to increase conversations. Customers get instant support with almost all issues without have to wait in the phone queue What do you dislike about Qualified? Can not right click to copy or past within app, nor can you use spell check within app. What problems is Qualified ...

"Brittany Rhymes is the ABSOLUTE Best!"

What do you like best about Qualified? I commend Brittany Rhymes at Qualified.com for her exceptional role in the successful implementation of our technology. Her efforts have made the process seamless, and her commitment to explaining metrics and benchmarks is instrumental in shaping a compelling comp plan and success path for our SDRs/BDRs. We appreciate her dedication and expertise in ensuring our team's success with the tool. What do you dislike about Qualified? There is nothing that ...

"Amazing platform and great team to work with!"

What do you like best about Qualified? We are very early on with using qualified.com but the experience has been great. Alex was a huge help in getting us the info needed for approval, and we loved getting to spend time at their headquarters. I am absolutely thrilled with the level of service and support everyone at qualified has provided. From start to finish, the team went above and beyond to ensure a seamless and successful implementation on boarding and implementation process. First and ...

"Powerful tool for personalized website experiences, conversions, and driving sales pipeline."

What do you like best about Qualified? The Qualified platform is powerful - integrations into CRM, Slack; can take over CTA on our website; crafted personalized chat experiences. The Customer Support team, especially our QSM Brittany Rhyme, helped us every inch of the way in setting up this beast of a tool. Not only did she put thought behind her tailored plan for our org, she logged numerous requests for us and really took the time to understand our product and approach. She is easily our ...

"Great tool, even better support!"

What do you like best about Qualified? While Qualified has exceeded all of our initial expectations from a performance standpoint, the level of knowledge and support we receive (shout-out Katie!!) takes our experience to a new level. What do you dislike about Qualified? This isn't necessarily a knock on the platform but to extract maximum value, you need to have buy-in across the organization. Without that, you won't recognize the potential impact of the platform. What problems is Qualified ...

"Amazing tool for website optimization and inbound pipeline generation"

What do you like best about Qualified? * solves multiple problems with one solution * adds chatbot functionality to the website * enables key form fill meeting booking and lead routing * tight integration with Salesforce ensures data accuracy org-wide * enables more accurate web visitor and MQL tracking * amazing onboarding and customer success - the high touch support has been unbelievable as we set ourselves up for continued success with Qualified * clearly a growing leader in the market ...

"Incredible product with excellent support"

What do you like best about Qualified? Next gen of customer experience and driving revenue. So many features, enabling you to be there when and in a way your customers and prospects need you. On top of it comes more than excellent support we get from our CSM. What do you dislike about Qualified? The fact I am still not too familiar with it. :) :) I aspire learing much more than I know now, so I can utilize it to the full extent. What problems is Qualified solving and how is that benefiting ...

"Polished & User-Friendly, with Excellent Support"

What do you like best about Qualified? Our team is primarily using the conversation (chatbot) experiences and the live website analytics to identify and communicate with website users from our target account lists. The tool was super easy to integrate and enable the team on. Ease of use means our team can focus on daily processes and best practices that lead to great conversations and engagement with top prospects without getting bogged down by the tool. We're seeing measurable increases in ...