ProctorU Reviews in June 2025: User Ratings, Pros & Cons

"Horrible Experience, support and customer service awful"

What do you like best about ProctorU? Nothing, thought it was going to be convenient What do you dislike about ProctorU?

"Horrible Experience, support and customer service awful"

What do you like best about ProctorU? Nothing, thought it was going to be convenient What do you dislike about ProctorU?

Extreme invasion of privacy

Extreme invasion of privacy, and more effort than necessary.

A poorly managed exam experience resulting in the exam taker failing the exam.

I had a proctored exam this week. The proctor interrupted during the exam, which caused me to lose time and focus in answering questions. The exam was only 30 minutes, but there were 26 questions. I had to be very focused to answer the questions. With the interruption, I lost time and focus and could not regain it before the exam ended. I filed a complaint about the proctor's wrongdoing (she did not let me adjust the camera to have an appropriate view before the exam). Instead, she chose ...

A disgrace to the education sector

A disgrace to the education sector. Services like this seem like a good idea. Unfortunately this organisation lacks the competence and integrity to deliver the service in a satisfactory way. Despite being extremely prepared for the exam the grossly inexperienced and incompetent "support" person took 45 minutes to get the exam started. The exam took me 25 minutes to complete. Following the exam I then realised that the windows scripts they executed on my machine caused technical problems. ...

My experience was horrible

My experience was horrible, terrible service. I started my exam two hours later. The technician had me waiting 30 minutes and he did not appear, I had to call and that's how they reconnected with me. Then they interrupted my exam more than 3 times to check for a problem, which took me time to answer or see my questions, in an exam that is by time. Very stressful

A terrible product

A terrible product. Extremely laggy and hard to use. Slows down the computer and makes it impossible to take the test. The people who are responsible for monitoring the test are extremely incompetent, very unhelpful and their English level is very low.

VERY UNPROFESSIONAL service

VERY UNPROFESSIONAL service. I ran a device test two weeks before an exam and the system said that my OS failed because it required minimum Windows 8.0 but I had Windows 8.1. When I contacted customer service why Windows 8.1 wasn't okay he/she said that there was nothing he/she could do and told me to log in 5 minutes before the exam to let a technician solve the problem. This is unacceptable because who would guarantee if the problem can be solved in 5 minutes prior to the exam and why ...

Horrendously incompetent

Horrendously incompetent Any educational institution that uses continues to use this proctoring service after reading about the horrendous experiences people have explained here simply do not care about the wellbeing and success of students. What happened to me on 22 February 2021 when I sat my HPAT ACER exam was traumatic and has affected my physical health through painful muscle spasms in my face and neck from being sat in the same position for over 5hrs. My exam should have been 2.5hrs. ...

"Kind proctors, but obviously under qualified; Incredibly invasive"

What do you like best about ProctorU? Both proctors were nice. I was on with one, then got switched to another automatically. What do you dislike about ProctorU?