9.1
Spot Score
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PrivateVPN stands out as an excellent choice for users seeking reliability, affordability, and top-tier customer support in a VPN service. The overwhelming consensus from user reviews highlights the exceptional responsiveness and professionalism of their support team. Whether dealing with technical glitches, resolving connection problems, or navigating ...Read more
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Showing 311-320 out of 2868
МС
Михаил Севостьянов
12/31/23
I want to express my immense gratitude…
I want to express my immense gratitude to this project and its reliability. In short, I have contacted support with questions several times, and I have always received instant feedback, whether it's the simplest inquiries or those related to blockages in the Russian Federation. It only confirmed my personal opinion that my country is powerless against the reliability of this service, and its only way is to block it! Here is a team, protection, and confidence. I love you, my dears. Thank you ...
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AA
Amelia Antonucci
12/31/23
dale was very supportive giving me the…
dale was very supportive giving me the right way to follow to restore my service. Thank you.
J
Jo
12/31/23
Fast and efficient
I rapidly received a precise reply from Dale. Thanks
JK
JARI KORHONEN
12/29/23
Password renewal
I had to renew my password and didn’t quite now how, but Tom came and helped me through the process. Excellent customer service.
E
Evgeniy
12/27/23
Great service!
Great service! Many thanks to technical support specialist Tom!
KB
Ken Barbi
12/26/23
Best Rapid Customer Service Ever
I had difficulty connecting to multiple web sites that the PrivateVPN VPN always resolved. This week on a cruise ship I was not able to run PrivateVPN - the ship DNS blocked all access to VPN sites. Working with their tech support team who answered my quieties within minutes, they found an alternate program to access their services that WORKED! This kind of tech support is rare from VPN providers. I encourage you to check their service. Ken
MP
Martin Postma
12/26/23
Great support,one-minute response
Great support with a one-minute response time out of office hours (CET). By a fellow named Jim in my case. I needed to set it up in Egypt on Linux, USB tethering through Android and a router. He pointed me to AnyConnect which solved the issue for the first two.
SS
S Sharpe
12/25/23
Fast service with the right result
Fast service with the right result. Thanks you got it working really quickly.
SN
Somna Nikhil
12/24/23
Excellent support from Dale
Date of experience: December 25, 2023
AL
ANDY Loc
12/24/23
I had a very fast response from Edward…
I had a very fast response from Edward on Christmas morning. I couldn't connect to UK channels. Edward helped me and resolved the problem very quickly. Very professional and a great guy. Many thanks.
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