PrivateVPN Reviews in May 2025: User Ratings, Pros & Cons

Great Support from "TOM"

The support provided by one of the agent from PrivateVpn was great. The name of the person is TOM. He was able to understand the issue immediately and able to resolve the same within span of few minutes.

Thanks PrivateVPN and Dale!

I had loads questions about VPNs since im brand new to these and Dale told me how to solve them all. Got my tickets and my messages fastly done and replied. Would highly recommended PrivateVPN.

I have used this provider for 3 years…

I have used this provider for 3 years now and they are absolutely amazing. They have immediate human support for any issues, and even offer the service of remoting in to your device to help set up anything a user would have issues with. They are extremely polite and helpful. The speeds have always been good compared to other top vpn providers. The stealth mode is something I was actually able to use when my old provider banned vpn use. They provide installers and instructions for every ...

The tech support was very quick to come…

The tech support was very quick to come on line thru email. Pointed out issue and suggested a fix and ..PRESTO!

Support works well

Support folks were responded promptly and quickly found an solution to my issue. Big thanks to JC and Dale.

Quick efficient and concise

Date of experience: January 04, 2024

Reliable VPN provider

I have been using PrivateVPN for a while. Switching from a more expensive provider, I actually didn't feel any performance issues compared to previous one. I used it both on PC, Android and Android TV, and it works on all platforms with no issues. Sometimes there is a weird bug in the app where it doesn't load any server and I have to restart the app but it is a rare issue and only happens at the start, not during the connection. For the price, I can definitely recommend it. I didn't need ...

Excellent Service

I had an issue with my VPN log in details and contacted Dale via their customer support live chat. I had my issue resolved within minutes and can’t fault the professionalism or customer service in any way. Exceptional way to provide a service to the public and I only wish more would take a leaf out of Private’s (and Dale’s) book. Kudos!

Edward was amazing

Talked to a great agent called Edward! Got help almost mediately and after some troubleshooting he solved my problem! Amazing experience with the support!

Quick, efficient and resolutive support!

PrivateVPN offers a top quality product. To enhance this quality we must consider the support offered to customers which is unique in terms of response times and efficiency and the ability to solve problems.