PrivateVPN Reviews in August 2026: User Ratings, Pros & Cons

Great comunication and service

JC was professional, quick and solved all the issues fast and easy :)

Vpn didn't work. Now it works, thank you!

JC, thank you very much! I couldn't open VPN and web-site from Russia, it was a trouble. So, i wrote e-mail and JC assisted me, he helped me to install another app, and now it works! Thank you so much! The best support ever

It was quick and to the point.

It was quick and to the point.

Raised a query re charges for my…

Raised a query re charges for my subscription renewal, engaged Private VPN via Chatline. JC provided a quick response and effective resolution, very happy with the outcome and thanks to JC

PrivateVPN has customer service that…always excels!

PrivateVPN has customer service that has gone, "above and beyond" my expectations everytime I have needed them. Just recently I had a difficult problem. Both "Mac" and "Ferdinand" were prompt and very responsive in resolving my issue.

Less is better

After 2 months of experience: perfect Yes, they do not provide as many servers as other VPN vendors, but available connections are indeed fast and reliable - this is much better than thousands of servers with flaky connections. Wireguard links are fast and stable too. I cannot say much about technical support as so far everything worked perfectly so there was no need to ask for help.

Thanks Tom

Thanks Tom and Anna. Great support. Highly recommended company. Very professional.

prompt resolution

The agent understood the situation quickly and was able to advise fix promptly.

Quick efficient response

Date of experience: April 20, 2024

Super service

Edward was quick to respond and had the issue solved in minutes. The customer service for PrivateVPN is the main reason I stay with them - they are quick and efficient. Super service!