PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

Hi All. recommendation

Hi All. I have had private VPN for nearly a year and twice I have used their customer service. Both times within a 12 hour period they have resolved my problems and I am quite happy to recommend this companies VPN

After a lot of research I chose private…

After a lot of research I chose private vpn and am so glad that I did. Works well and the aftercare and any queries are answered very promptly.

Cannot fault product or customer service

With the VPN market saturated and over ambitious claims, needed a provider to offer a truly free no questions asked trial of their product.On request Private VPN gave me a seven day trial without needling a credit card etc.Service standard is fantastic and just what the doctor ordered. Will subscribe to their yearly subscription which is not bad compared to rival VPN Providers.

Very Poor Service

The VPN was great when I originally bought and installed it. However, I have been having problems with VPN connection for almost 2 months and the responses from the customer services team at Private VPN have been extremely poor, to the extent that I still have no VPN. Steer clear of Private VPN as there are better products and much better after sales customer service out there.

Excellent Customer Service

Excellent Customer Service! Friendly! Great Teachers! Intelligent System! Extremely-Fast-Turn-Around! My data have been protected by PrivateVPN for two-years now, and I have experience No-Down-Time in service so far & the pricing is excellent! I'm not afraid to surf the internet anymore like I use to before my subscription with PrivateVPN, I now surf with confidence knowing my data is Completely Encrypted, Protected, Private, Anonymous, and Well Secured by PrivateVPN World-Class-Server. I ...

Excellent provider, amazing customer service

I first emailed PrivateVPN long before I was a customer and from the very first engagement with them I knew one thing: this is a level of top notch personalized customer service that is rare to come across, and even more rare in VPN providers. Martin and Yuri provided amazing customer service. In addition to that, after signing up I can say that the apps are super easy to use and the service is excellent, better than my previous and very large and well known VPN provider. I can recommend ...

Using them for more then 6 months

Using them for more then 6 months. Great selection of locations. No issues so far. Plus I got really nice deal for a year subscription.

Helpful and full of patiens

Helpful and full of patiens with me! I am not so good at IT, but Yuri on the support did not give up and after my struggeling together with his help, I am now ON!THANK YOU!

I am very impressed with the speed and…

I am very impressed with the speed and quality of VPN’s customer service. Thanks for keeping me protected.Best regards Warren Sayers-Cross

Bought 3 months so far works great

Bought 3 months so far works great. Also I see new servers are added. Will buy a year on expiry date. Used on my phones as well in public wifi.