9.1
Spot Score
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PrivateVPN stands out as an excellent choice for users seeking reliability, affordability, and top-tier customer support in a VPN service. The overwhelming consensus from user reviews highlights the exceptional responsiveness and professionalism of their support team. Whether dealing with technical glitches, resolving connection problems, or navigating ...Read more
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Showing 181-190 out of 2868
MV
M vV
03/09/24
Fast and reliable help desk
Fast and reliable help desk. Issue connecting was quickly resolved by Ferdinand!
GC
Gustavo Colina
03/08/24
Very good support team
Very good support team. Thanks to Tom
BP
Ber Piche
03/07/24
Edward was perfect
Edward was perfect. Not all from private are good
M
magallanes
03/07/24
Professional assistance to Streaming services via VPN
Professional assistance to the perfection. Knowledgeable and patient person. Was able to help me with my issue real fast.
M
Maarit
03/06/24
A support assistant named Tom guided me…
A support assistant named Tom guided me through the world of sudden changes on websites which then require assistance to correct affected computer settings. Very satisfactory to straighten out these changes which are sudden and unannounced, and which can lock the vpn user out of an account without an explanation. Assistant Tom could make suggestions leading to a satisfactory outcome.
S
Sil
03/05/24
Issue resolved within minutes
I contacted the support team because of a connectivity issue and JC looked into the matter for me. He resolved the issue competently within minutes and was very friendly throughout the process. I was extremely happy with his assistance.
MC
Marco Cameron
03/05/24
Tom had the incredibile capability to…
Tom had the incredibile capability to explain how to solve a technical problem to a person, like me, without any computer knowledge. Bravo!
CN
Coördinator NBCCB
03/05/24
Dale was a great help
Date of experience: March 06, 2024
SL
Steve Ladbrooke
03/04/24
From sending an email for support to…
From sending an email for support to receiving a reply was just minutes and not hours or days like some companies. Private VPN is a company that prides itself on supporting their customers. In my instance Tom replied quickly with concise instructions to rectify my problem. Absolutely brilliant. Thank you Tom.
JL
Jeremiah Lewis
03/03/24
Logging into an account while connected to VPN
I had an issue logging into one of my accounts while connected to my VPN. I emailed support and JL responded to my email in 2-3 minuets and guided me through the process of getting the issue fixed. JL was polite and quick to respond during the troubleshooting process. I would strongly recommend PrivateVPN to anyone, and put any doubts they may have about service and support to rest.
