Private Internet Access VPN Reviews in September 2026: User Ratings, Pros & Cons

I had problems changing my password as…

I had problems changing my password as the emails would never appear, nothing in junk or trash. I had used the chat before but had not gotten anyone. Today though I was lucky and got a very knowledgeable person you was able to resolve the issue. So I am all set. Happy with VPN service and now happy with cust service.

After a couple of days of having to…

After a couple of days of having to complete Capture every time I logged into web sites that I use on a daily basis I decided to purchase a dedicated IP address.This did not resolve my problem.After 3 days of use I asked for a refund as the product was not fit for my purpose.I have to date not received a refund or even a reply.They state on the website that they refund if your not completely satisfied

-5 BAD EXPERIENCE

Since loading this, I have had nothing but problems...websites won't load, download speeds drop to under 10 (usually around 1MbPS). Tried technical support but they were non responsive and inaccessible; customer service is also inaccessible. After repeated attempts to resolve issues I am switching back to NordVPN. BAD EXPERIENCE ACROSS THE BOARD.

I wished to access BBC iPlayer and that…

I wished to access BBC iPlayer and that as my main requirement. However, although I was able to on odd occasions It was only possible on a few occasions. Contact with the "Slow Customer service" resulted in me having to do several things and to try all the sites in the UK, the result was no reliable BBC iPlayer connection. So, I tried to cancel my subscription which I had for twelve months after one month unsuccessfully. I would advise not to use this PVN .

Poor Customer Service

No response from a number of customer service ticket requests. Cannot connect to VPN. AVOID AT ALL COSTS!

It was all pretty amazing until...

No one has gotten back to me since I emailed them 3 days ago. I have been a member for 2 years and have since switched solely because of this.

Blocks sites & No Phone Support

Blocks sites like Amazon & Etsy. NO PHONE NUMBER OR EFFICIENT SUPPORT. Ready to drop these guys.

Junk

From the registration process to actually using this product, it disappointed. Emails from their registration process or their support don't actually come from privateinternetaccess.com, suspicious mail - so they'll go to Spam folder, not to mention that they are delayed. Once I finally got the product registered, it blocked all traffic to my NAS, which is on the same LAN subnet. Checking the 'Allow LAN access' does nothing. Enabling split tunneling and allowing all apps except listed to ...

Tried to cancel subscription

Tried to cancel subscription, no one in customer service wants to talk to me.

Horrible service

Horrible service. I signed up for a 1 year term and for the first 2 months the service speed while connecting to India was good. Post that the speed dropped and never been able to access the sites in India. Help desk is even worse, they give a standard answer their technical team is working. Its been more than a week still the issue is not resolved. I am paying without being able to use the service. Please dont sign up for their service.