Printful Reviews in July 2026: User Ratings, Pros & Cons

Flaky customer service has negatively impacted our small business.

Pre-COVID-19, we were big advocates for Printful's customer service and products. And as an e-commerce business fulfilling other orders that aren't associated with Printful's services, we know how difficult it is to be handling so many orders during a time in which we need to be extra cautious, yet orders are pouring in. However, we are extremely unhappy with what we feel is a lack of care and transparency on Printful's part. Dozens of orders are going missing for 40+ days without any sort ...

Orders going over a Month long...

I regret I have to give printful 1 star but it's just accurate at this point. I have orders going over 30+ days and counting. There is absolutely no customer support. My emails go unanswered. I have an order that was finished over a week ago (#58719) and has yet to ship. All these reviews are saying the same thing. Printful needs to face reality, they cannot continue this way. What needs to happen is actually very simple. STOP TAKING ORDERS. If you are running 30+ days on orders, when do ...

Orders going over a Month long...

I regret I have to give printful 1 star but it's just accurate at this point. I have orders going over 30+ days and counting. There is absolutely no customer support. My emails go unanswered. I have an order that was finished over a week ago (#58719) and has yet to ship. All these reviews are saying the same thing. Printful needs to face reality, they cannot continue this way. What needs to happen is actually very simple. STOP TAKING ORDERS. If you are running 30+ days on orders, when do ...

Pathetic Business, AVOID!!!!!

I’ll start with a compliment. Their website is nice! This company is beyond expensive. Small business owners can’t succeed if the supplier is greedy. I understand how business works and everyone has to make a profit but this is not the way to go. I have documented every garment for quality and it’s pathetic. I help manage a few clothing brands and I must say, the print quality is soo poor it’s embarrassing. All 3 brands I manage are now using local screen printers. I helped them start ...

Indecent service, not recommended

Indecent service, avoid at all costs. Not only they charge you expensive for what they give, but they also lie in the purchase process about the shipping time, and they lie you again on every communication you have with them, such as telling you the package has been sent when the tracking information obviously proves the contrary. They blame covid19 times and the increase in the amount of orders, like if the customers were to blame and not themselves for the dreadful service while at the ...

Indecent service, not recommended

Indecent service, avoid at all costs. Not only they charge you expensive for what they give, but they also lie in the purchase process about the shipping time, and they lie you again on every communication you have with them, such as telling you the package has been sent when the tracking information obviously proves the contrary. They blame covid19 times and the increase in the amount of orders, like if the customers were to blame and not themselves for the dreadful service while at the ...

Absolutely horrible service

Absolutely horrible service. I understand that COVID-19 has caused delays, but Printful has had no respect for its customers during this process. From deceitfulness about length of shipping time to ZERO responses from customer service when asked about extreme delays in shipping. It’s been 40 days+ on a couple of my orders and still no response from customer service. My business has totally crashed as a result of printfuls failure. Looking for a new print on demand service ASAP and can’t get ...

Absolutely horrible service

Absolutely horrible service. I understand that COVID-19 has caused delays, but Printful has had no respect for its customers during this process. From deceitfulness about length of shipping time to ZERO responses from customer service when asked about extreme delays in shipping. It’s been 40 days+ on a couple of my orders and still no response from customer service. My business has totally crashed as a result of printfuls failure. Looking for a new print on demand service ASAP and can’t get ...

Pathetic Business, AVOID!!!!!

I’ll start with a compliment. Their website is nice! This company is beyond expensive. Small business owners can’t succeed if the supplier is greedy. I understand how business works and everyone has to make a profit but this is not the way to go. I have documented every garment for quality and it’s pathetic. I help manage a few clothing brands and I must say, the print quality is soo poor it’s embarrassing. All 3 brands I manage are now using local screen printers. I helped them start ...

Their fulfillment time used to be good

Their fulfillment time used to be good, but now it sucks very bad, even taking COVID-19 to consideration. They used to fulfill multiple, similar orders at a time, but now they do it very slowly one at a time; as if a computer is telling them what to do.