Podium Reviews in May 2025: User Ratings, Pros & Cons

GREAT for New Businesses!

What do you like best? The Podium platform is truly awesome for businesses getting on their feet or wanting to boost their online reputation. The review generation aspect is simple & effective. As for the webchat, it's also a great feature to engage with customers. It's easy to install on your website & takes the lead in webchat as it's based off of text messaging with your customers. In the world we live in today, it's hard to keep a conversation going via the web when you have to jump ...

Has made interaction with customers very easy.

What do you like best? It is an efficient and clear way to answers customers questions. What do you dislike? Nothing comes to mind, pretty straightforward. Recommendations to others considering the product: None. What problems are you solving with the product? What benefits have you realized? We can answer customers questions with more accuracy and efficiently.

A solid solution for an important piece of the marketing puzzle.

What do you like best? A great UI and an attentive team. I appreciate their ability to troubleshoot and offer solutions to questions I have. I also enjoy the role structures they provide within the Podium interface. It's helpful to be able to assign users to their own teams and give them varying levels of permissions wihin those groups. Meanwhile they have no access to other groups or locations. I also appreciate the review platform integrations, it's awersome to be able to recpond ...

Satisfied user for several years.

What do you like best? It allows us to solicit reviews and respond to them in one place which is very convenient. What do you dislike? It seems like they are trying to invent more add on pieces rather than focusing on their core product. What problems are you solving with the product? What benefits have you realized? Being able to source more and positive reviews than without it. The biggest benefit is the convenience of having one centralized platform for all review ...

Helpful for increasing reviews

What do you like best? Its very simple/easy to use and easy to send out review request to customers What do you dislike? Its just expensive. Also we signed up for the chat widget but were unable to use it and we still have to pay for it monthly What problems are you solving with the product? What benefits have you realized? We have gotten wayyyy more reviews since using podium

Podium helps our small business collect more reviews

What do you like best? Podium software is easy to use for our team members. It allows for easier communication with customers through webchat. Podium offers a convenient way to see and respond to all new reviews from multiple sites in one location. What do you dislike? I wish Podium also pulled Yelp reviews into our account. What problems are you solving with the product? What benefits have you realized? Podium allows us to send a review link that has proven easier for ...

Great system for your business

What do you like best? The program is very easy to use and also can use it on your phone too. What do you dislike? Nothing at all. We do not use all of the features but the ones we use work great. What problems are you solving with the product? What benefits have you realized? Able to send review invites directly to the customer to make it easier for them.

Great Way to Elevate my Business

What do you like best? I like the ease of use. It is very simple to send feedback requests to my clients What do you dislike? This doesn't apply to me, I haven't found anything I don't like yet. Recommendations to others considering the product: Podium is a great way to elevate your business and it is very client friendly. As someone who manages a large book of business this is a great way to drive my referral business. What problems are you solving with the product? ...

Changed the way we do business

What do you like best? Super convenient for customers. We have way more interactions, traffic, and longer conversations. What do you dislike? Its hard to edit names and some other info. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Faster payments, quicker closes, and longer conversations.

Changed the way we do business

What do you like best? Super convenient for customers. We have way more interactions, traffic, and longer conversations. What do you dislike? Its hard to edit names and some other info. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Faster payments, quicker closes, and longer conversations.