Podium Reviews in June 2026: User Ratings, Pros & Cons

Awesome service for building good reviews and tracking the progress

What do you like best? Being able to respond and customize review invitation. Only leaves the perfect reviews to be viewable What do you dislike? Not being able to re score from the application. Would be better if you could resend a review Recommendations to others considering the product: Defently worth a try as it can only benefit business. It allows both owner and bottom guys to have access throughout the process What problems are you solving with the product? ...

Reviews made simple

What do you like best? Podium makes obtaining reviews an easy task for both my staff and my patients. I love that we can have our own customized review invite and send to our patients with a click of a button. Podium makes providing a review very simple where patients of older age do not seem to have difficulty. We also use podium to confirm appointments via text (for patients who have opted in). Our front office loves this as it saves a significant amount of time each day. I don't ...

Simplicity And functionality

What do you like best? Podium is that you use application I’ve ever had to use. Getting in touch with customers and being able to communicate with them in a timely manner in a very professional way. Biano send review links so we can get our Google reviews and Facebook reviews is so simplistic that I suggest and recommend this to anybody and everybody. What do you dislike? Sometimes not be able to get the notifications in a timely manner but otherwise it’s pretty good all the way ...

A Must Have For Customer Engagement

What do you like best? Podium allows us to connect directly with our customers via text messages. We solicit online reviews and feel that we are getting quality feedback. The most powerful tool is the direct engagement. As an partner in a company with 40 automotive locations, I can personally connect directly on my smartphone with a concerned customer, in another State, in real time. Many customers have expressed that they are impressed to be connected a live person so quickly. ...

Get Podium as quickly as possible!

What do you like best? Podium was so important during our COVID shut down and it continues to be an important part of our business every day. More and more people are communicating with us virtually because they have more ways to reach us. Facebook Messenger, Web Chats and texts all come in to one place now, making it so much easier and faster to respond. Custom design sales are easier now because we can send the renders, videos and down payment requests via Podium. The customer doesn't ...

Google review invites and other customer contact all in one, easy to use app!

What do you like best? Podium makes obtaining Google reviews far easier and keeps the number of emails and phone calls to a minimum. Texting is generally more convenient for our customers. We have a record of each previous conversation and the customers' contact information all in one place. What do you dislike? I cannot search through my conversations by keyword. I can only find someone with their name or method of contact (phone # or email). Sometimes, I would like to use the ...

Efficient Reputation Management

What do you like best? The most helpful thing about podium is we can respond to all reviews for 23 locations in one convenient place. What do you dislike? I wish that we could set all auto responses in both English and Spanish. The system can’t detect language and have multiple after hour responses. Recommendations to others considering the product: Podium has allowed us to take control of our reputation online. We’re much more proactive, rather than reactive. What ...

An Incredible Tool When Properly

What do you like best? Prompting customer reviews is a wonderful resource, but the ability to put your customers in immediate communication with your team, be they sales or service, is not just beneficial, but essential. Podium provides a solution that is just as easy to use for employees as it is for customers. What do you dislike? The only thing limiting the value of Podium will be the way you choose to make use of it. Implement it effectively, and you will reap the benefits, ...

Easy

What do you like best? Easy to get feedback from customers either positive or negative What do you dislike? That you can’t send a link twice when you service the same customer twice within a short period of time Recommendations to others considering the product: Send the link to all numbers and emails listed and follow up by using the invitation reminder What problems are you solving with the product? What benefits have you realized? Able to have group ...

Great tool!

What do you like best? Podium has made getting Google reviews a breeze! It is such an amazing tool. What do you dislike? There is nothing I an think of that I do not like. What problems are you solving with the product? What benefits have you realized? Podium has not only helped us with our online presence via reviews, but has also assisted in keeping us in close contact with our patients.