Podium Reviews in May 2025: User Ratings, Pros & Cons

A great way to communicate with your customers.

What do you like best? I love being able to respond to customers on one platform rather than several different platforms. What do you dislike? Sometimes we will get random reviews from years ago, and that’s a little strange. It would also be nice to reply to Facebook messages for longer than 7 days. Recommendations to others considering the product: Podium is a fantastic way to communicate with your customers. It is quick and easy. It’s nice that there is an app too! ...

Our 4 and 5 star reviews have SKYROCKETTED

What do you like best? As everyone knows, most customers will only seek out your business to leave a review if they had a negative experience. Customers talk and angry customers talk loud. With Podium, all of our customers are sent a link to leave us a review. We have a split, where some are reviews and some are NPS. Reviews aside, we also have a webchat on our website where we can have customers message in with questions. What do you dislike? We've had quite a few bugs and ...

Podium Review 2020

What do you like best? The ease of sending to clients and getting reviews back What do you dislike? Nothing so far, very user friendly program Recommendations to others considering the product: Great service What problems are you solving with the product? What benefits have you realized? No problems to date, benefits are the ease of use

Podium is a great tool for smooth handling of our online reviews.

What do you like best? Podium ease of use and instant notifications is imperative to our success. They do well at keeping up with customer response. What do you dislike? I wish we could catch a review and have a chance to address and properly resolve any issues, before the review is officially posted. Recommendations to others considering the product: Podium will help you be a successful company. What problems are you solving with the product? What benefits have you ...

Excellent texting app, the best program to reach technicians

What do you like best? I love the fact that I am able to save pre-formatted templates, as well as save technician names and numbers. The notifications come in immediately, and I even get an email in my email inbox to ensure I have received the notification. It has prompted links, and encourages you to label each customer by their first and last name. I also love that the number on podium comes up as the same number as our company, because it allows us to give the customers a sense of ...

Good Product

What do you like best? Ease of function and real time texting, no significant lag. This has approved our patient engagement and ability to promptly contact them. What do you dislike? Occasionally but rarely there will be difficulty signing in that lasts just a few minutes. Recommendations to others considering the product: No major issues, everything sales rep offered was available as promised. What problems are you solving with the product? What benefits have you ...

REALLY USEFUL PLATAFORM

What do you like best? Simplicity and communication on real time What do you dislike? Nothing dislike to me. This platform is near to be perfect Recommendations to others considering the product: It works . Just try it. It is really helpful to connect with you market for a good price Full communication with prospects and clients What problems are you solving with the product? What benefits have you realized? People have direct communication with me ...

NEW USER LOVE IT!

What do you like best? WORKS AWESOME ON ON A SALES CALL AND IM POPPING THE CUSTOMER PICS OF PART INSTANT --- I CAN ALSO SEND THEM A PAYMENT LINK EASY!! AND THEY SAVE ME IN THIER PHONE TO TEXT LATER SALES OR PARTS QUESTIONS I JUST LOVE IT!! What do you dislike? I LIKE EVERYTHING !! SO FAR I HAVE NO DISLIKES What problems are you solving with the product? What benefits have you realized? CUSTOMERS CAN SEE WHAT IM SELLING THEM FOR EXAMPLE , CUSTOMER DIDNT KNWO WHAT WHEEL HE ...

Podium is great!

What do you like best? The fact that you give your customers options to choose a method of review making it easier for them What do you dislike? There really isnt anything I can think of I dislike What problems are you solving with the product? What benefits have you realized? When there is a review that we need to address it gives us the opportunity to reach out to customer and mend the situation

Wonderful Service, Gets results!

What do you like best? Customers find it easy to use and quick to reply with, as result we have seen a greater amount of engagement than with other systems. The easier it is for customers the better it is for us. More customers are also using it to message with us than we expected. The inbox allows quick identification of customers and there status. The ability to see categories of Customers with concerns as well as Successes is of high importance. Dashboard has great stats displayed ...