Podium Reviews in June 2026: User Ratings, Pros & Cons

Interesting Platform

What do you like best? It allows us to connect to our clients on a regular basis and in a professional manner. Clients are more comfortable using texting as a means of communication rather than spend the time to call into the main business line. They reply on their own timeline and find it convenient that we can connect with them personally via Podium. There are many features such as assigning conversations that assist in streamlining the business operations. Many employees use it as a ...

An excellent platform to enhance/optimize existing customer interactions

What do you like best? Podium is easy to use while providing tools that allow us to provide great customer service while not dedicating a person to a phone conversation. The included ability to use templates for conversations greatly speeds up the process of informing customers of repetitive actions such as: past due invoices, appointment reminders, and requests to review our service on Google/Facebook. What do you dislike? As with everything good in life, cost is a factor that ...

Customer Interaction made easy

What do you like best? It's helpful to see the accountability regarding reviews and responses. There's so many platforms that we are able to receive reviews from and have customers try to communicate with us... podium puts it all in one place. I also like the "close" options. It allows us all to see what needs our attention and essentially check it off the to do list. Seriously, I love the fact it reduces the amount of emails I use to get prior to using podium. What do you dislike? ...

Great tool

What do you like best? Very easy to send review links and messages. What do you dislike? Does not have review links to multiple sites but only dealer rater. Recommendations to others considering the product: Keep using it. What problems are you solving with the product? What benefits have you realized? Speed on which I can send reviews. Customers appreciate the quickness and easiness to get to the review.

Great way to generate activity

What do you like best? The weekly tracking reports are good to see our progress - it's also a great motivator for our staff to get reviews from customers What do you dislike? Honestly the program is very straight forward. None that I can think of. What problems are you solving with the product? What benefits have you realized? Building a behavior within our salespeople to ask for reviews and referrals. By incentivizing and tracking it, our salespeople have really ...

We've been very pleased so far with Podium. They are always ready to help with anything we need.

What do you like best? Ease of use for us using the app and ease of use for our customers being able to easily contact us without calling. What do you dislike? Unable to integrate PestPac with Podium without having to pay a large amount of money to do so. What problems are you solving with the product? What benefits have you realized? Our calls have decreased since having Podium to use as an alternative form of communication.

Amazing Software - Some Minor Glitches

What do you like best? I love the ability to be able to tell if I am texting a landline phone vs. cellphone, the ability to have one tool for team communication vs. customer communication. Having the leaderboard available let's me track my stats for communication from week to week, and I seem to be able to get a hold of customers a lot easier with less pushback from them, with Podium. What do you dislike? The integration is spotty, sometimes integration doesn't work at all for ...

We send pics to customers so they see their collision repair in process. Pic says 1,000 words!

What do you like best? How very easy the app is to use each day What do you dislike? Each month, we struggle getting invoices/bills Recommendations to others considering the product: Great way to send pics or communicate with customers What problems are you solving with the product? What benefits have you realized? It's an efficient way to communicate with our customers who are busy or don't want to come into due to COVID-19

Great way to combine everything into one app

What do you like best? Having everything under one roof. Anything from website questions to Facebook. So much easier to manage and watch over employees. What do you dislike? Some times a little slow. Took a while to add payments. Not really a dislike Recommendations to others considering the product: Great tool to have everything under one roof. Reviews, to messaging customers and having all things come to one location. What problems are you solving with the product? ...

GHF Feedback

What do you like best? We just launched Feedback, which has both cut down the amount of calls from Customer Service to our customers after delivery, but we are getting more and better responses to the quality of the delivery. What do you dislike? After we revised our settings so our email box didn't get blown up, there is nothing to dislike. What problems are you solving with the product? What benefits have you realized? As mentioned above regarding Feedback, more ...